UNSOLVED
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Posted February 1st, 2004 12:00
I hope I don't encounter the same problem because I'm going to buy TurboTax 2003 in a few days. Always remember to temporarily disable your anti-virus software before installing TurboTax.268
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Posted February 1st, 2004 13:00
I have TT 2003 (basic) installed and have finished filing my taxes with it. No problems on installation, but I did disable Norton antivirus for the installation.
Inspiron 16 5630 Laptop and WD22TB4 Docking StationSelf-built desktop for recording studio application268
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Posted February 2nd, 2004 00:00
Yes, Internal Failure 0x80040707 5011-0x80040707 Gor\objectwrapper.cpp(187)Setup.dll\setupdll(524)268
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Posted February 29th, 2004 21:00
I get the same message "internal failure 0x80040707" when I try to install mini ipod and it tunes. Also "Itunes access is denied"
I have windows xp and have disabled firewire, spyware, and panda anti virus. The installation continues and I can use the software, though.
Later there are unexplained hangups in updating songs, so I don't know if it because of the installation error. I know you are all talking Turbo tax, but I installed it, without error messages and without turning off all the other software.
268
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Posted February 29th, 2004 22:00
The Intuit site has a lengthy list of error messages and possible solutions. Here is one that applies to Error -5011: 0X80040707 - during install of TurboTax:
http://support.turbotax.com/kb/ViewDocument.asp?documentId=1064&categoryId=90473
Or start at the main Turbotax support page and check the options there:
http://support.turbotax.com/servicesupport/Default.asp
Hope that helps. I've used Turbotax five years running and have never had a problem.
INTERNET2000
2 Intern
•
496 Posts
268
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Posted January 31st, 2004 19:00
Hello,
Do you know what the exact error message is you received? What version of Windows are you running?
INTERNET2000