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josh152535

updated

22 years ago

J

josh152535

12 Posts

0

5195

May 28th, 2004 00:00

Internet Explorer 6 keeps closing....HELP!!!

Whether I am browsing the Internet or not, I get the pop-up that says "Internet Explorer has encountered a problem and needs to close"...info will be lost, etc. It prompts to send the error reports and I have sent them many times and there is nothing that comes back. This has also popped up at times when my computer is booting or if I am doing nothing. I send the report, Explorer closes and I have to reopen IE6. This is extremely annoying and wanted to see if anyone can help... 
  • josh152535

    12 Posts

    266

    0

    Posted May 28th, 2004 00:00

    I forgot, I have a Dimension 2400 with Windows XP.
  • volcano11

    2 Intern

    27973 Posts

    266

    0

    Posted May 28th, 2004 00:00

    When you get the message to send the error report, click on the link to 'show details' of the error report.  Write down the AppName and ModName involved in the error and report these here.  Sending the error report to Microsoft is pretty meaningless.  Telling us what the error report says, may help us help you solve the problem.

    Note that almost 80% of the problems currently being reported with Internet Explorer involve malicious spyware that people have downloaded to their computer.  This may be the case with your problem as well, but we need to know what the error report says to be sure.

    Steve

  • volcano11

    2 Intern

    27973 Posts

    266

    0

    Posted May 28th, 2004 15:00

    You have a hijacker.  See the following:

    http://www.pestpatrol.com/PestInfo/c/cleveriehooker.asp

    You can use the manual removal technique discussed in that link, or since you likely have other spyware and parasites,  download, install, update, and run Spybot and Ad-Aware and let these programs remove all of the garbage that they find.

    http://www.lavasoft.de/index.html Ad-Aware

    http://www.safer-networking.org/index.php?page=download  Spybot

    If Spybot and Ad-Aware don't fix the problem, go the following site and follow the directions to download and run the analysis tool called HijackThis.  Generate a log file, then open it and copy and paste the text of the log file in a message in the Virus Information and Removal forum where one of the HijackThis experts can offer advice on how to fix the problem:

    http://tomcoyote.com/hjt/

    Steve

    Message Edited by volcano11 on 05-28-2004 11:41 AM

  • josh152535

    12 Posts

    266

    0

    Posted May 28th, 2004 15:00

    Thanks for the info. Here is what I got:

    Appname: iexplore.exe

    AppVer: 6.0.2800.1106

    ModName:tvmbho.dll

    Please help with any info to fix this...