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crankyprof
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June 27th, 2004 11:00
Microsoft Knowledge Base Article - 816868
How can I get the update discussed in Microsoft Knowledge Base Article - 816868? Microsoft says I must get it from Dell
- Call one of the phone numbers from the MS Support Options page ("Options Phone Number
2 incidents and unlimited installation support at no charge. (425) 635-7056* - Paid Support is available for $35 U.S. (800) 936-5700") and let them know you're calling for the patch mentioned in the Knowledge Base article. They'll e-mail you a link for a time-limited, (expiring password protected) download for the patch, and waive any fees that would normally be incurred for Assisted Support. Use the prompts to speak with a representative, rather than going through the "Where did you get your software..." prompts, and you'll eventually get connected to a real person. crankyprof
4 Posts
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Posted June 29th, 2004 18:00
Dell threw me back into the great universal do loop. I've had the software more than 21 days. Go back to Microsoft.
osprey4
6 Operator
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34230 Posts
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Posted June 27th, 2004 16:00
So when you contacted Dell, what did they say?