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thelastrebel200
4 Posts
0
22753
January 1st, 2007 06:00
Micrsoft Visual C++ Runtime Library messege whem closing roxio.
I have a Dimension E520 with Roxio Creator Plus factory installed.Which I have had for about 2 weeks about 2 or 3 days ago everytime that I used this app. upon closure I started getting Microsoft Visual C++ Runtime Library messege which reads as follows Runtime Error! Program: ...ommon Files\Sonic Shared\Soci Central\Main\Mediahub.exe
R6025
-pure virtual function call
could someone please tell me what is causing this and what can be done to fix it?
thelastrebel200
4 Posts
1049
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Posted January 1st, 2007 21:00
Is there a possible to get a patch from Microsoft to fix this problem?svishwanathan
19 Posts
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Posted January 2nd, 2007 12:00
No I don't think that it's a problem of Microsoft. It's a problem of Sonic/Roxio, it's they who have to give the patch. I have already out this question to Dell as well a Sonic/Roxio they have not responded to it. May be you could try contacting Dell because these softwares are customized as per the OEM's and they have to provide a solution for it.thelastrebel200
4 Posts
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Posted January 3rd, 2007 03:00
I have spoken to Dell support about the problem.But the person I spoke with was a hardware specialist and told me in order to speak to a software specialist about the problem,I would have to pay for Dell on call service.I thought maybe i would be able to get a solution forit on here.But maybe I need to try the support chat feature.If I get a resolution for the problem I will post it asap.- I get these same errors on my brand new (3 week old) XPS 410 as well as a Dimension 5150! Quite frustrating.
I talked with Dell...they said I need to go to Roxio. So, I talked with Roxio and they said Dell was responsible for releasing the patch because this is Dell's version of Roxio.
I'm brand new to Dell...have been a Dell customer for less than a month...but I'm starting to get very discouraged with my XPS system and with their support staff.
If anyone knows what I can do to help get this resolved, please let me know.
Thanks,
Michael - Apparently the only solution at this time is to uninstall WMP 11 (rollback). Check the MS site about this as there are three things listed in Add/Remove Programs to be undone. If you do that, I suspect you end up with WMP 10, even if you started with 9.
http://www.microsoft.com/windows/windowsmedia/player/11/readme.aspx
-Bruno - I can uninstall WMP11, but I'm more worried that this problem will never be resolved. Does Dell have a history of fixing these kinds of problems? My understanding is that Vista comes with WMP11, so will this problem exist after I apply my free upgrade? How can I get these questions answered?
Thanks for the suggestion and the reply. thelastrebel200
4 Posts
1047
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Posted January 10th, 2007 14:00
all i got from dell support was that there was a conflict somewhere duh!!!! they told me the only other option they could give me was to do a complete pc restore or i could try to resolve the issue with microsoft to see if media player was the problem- I have exchanged numerous e-mails with a Dell representative. He is insisting that WMP11 does work for SOME customers along with the Dell supplied Roxio software. Can anyone confirm that the combination of Dell supplied Roxio software and WMP11 do work together?
This representative insists that a system restore will correct this...even after I install WMP 11, but I don't believe it. A system restore is a lot of work...and I don't want to invest the time without a pretty high level of assurance it will work.
Any thoughts? - lee337phx, Excellent reply. Thanks for sharing.
I also clicked on the "unresolved issue" button. I've been corresponding with a Dell employee named Greg. He is in some sort of "high level" support area or something. He is the one who has basically suggested all of the same uninstall/reinstall/rollback etc., steps.
I agree that it seems like this is something that Dell and Roxio need to resolve. If my computer was 1-3 years old and having this problem, I could handle the fact that I have "dated" software. But, I'm talking a computer that was built and shipped in December! It is a brand-new XPS 410 "the best." I think it should either be compatible with Microsoft updates and products for a year, or else patches and updates provided at no cost by Dell. Is that too much to ask?Message Edited by mjwsjw on 01-24-200710:46 AM
svishwanathan
19 Posts
1049
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Posted January 1st, 2007 13:00