UNSOLVED
684
0
Posted September 10th, 2005 01:00
Hi DennyThanks for the fast reply The error code that was displayed is ERROR 1402 couldnot open Hkey-local machine\ software\Dellsupport\2.0\modules I hope this info will help also I just upgraded from windows xp home to windows xp Pro the reason that i went Dell downloads was because my plug and play feature dose not seem to be working when I plug in my usb flash drives maybe you can help thank you so farbeaowolf684
0
Posted September 10th, 2005 03:00
ouch I'd never upgrade a system just clean install it because problems like this will happen. What I would do is uninstall the previous Dell Support and install the new one.Tom684
0
Posted September 10th, 2005 05:00
From a run command (with your XP disc loaded) type:
sfc /scannow
This should replace those missing entries.
684
0
Posted September 10th, 2005 05:00
I am sorry, I am having trouble with your issue. can you please elaborate again?684
0
Posted September 10th, 2005 11:00
A repir install may be your only hope now. Exactly which keys are missing?684
0
Posted September 10th, 2005 11:00
Hi JMWALLIS
I tride your suggestion but windows could not open the scan files. is there another work around for this issue?
thanks Beaowolf
684
0
Posted September 10th, 2005 15:00
beaowolf,
There is no site which can scan and repair your installation. A repair reinstall may correct most of the problems you are experiencing. The most recent (the registry problem) is clearly associated with Dell Support 2.0 (which was superseded--see this). System File Checker (sfc /scannow) does nothing to the registry, even had you been able to run it.
The procedure for a repair reinstall are here. This should preserve your perishable data although you will have to update your Windows Critical Updates after it is run.
684
0
Posted September 10th, 2005 15:00
Hi againIt seems that I have a lot of issues at this time with windows xp pro other the the registry keys , my plug n play feature is not working either I have no way of backing up my files and installed programs in order to do a clean install of the OS also there is a very large gap in the add and remove programs list . Will a repair installation help correct these problems if so how do you go about doing the repair . Dose Dell or Microsoft have a site where my system can be scanned and repaired.Any help will be greatly appreciated.thanks Beaowolf223
0
Posted September 10th, 2005 16:00
Before you do anything further I suggest you do updated scans with AdAware and your anti-virus programs. You have a number of issues which may have a common thread. If your system is clean, next step:
Run the sfc command as previously mentioned. Leave space after the "sfc" segment.
Check Spybot/Recovery to make sure it didn't delete something that caused your registry problem.
Re plug and play, verify it is set to automatic (and started) in services- you may have to reboot after you've made this change; to bring up your services' settings enter this command (from Start|Run):
services.msc
To verify that plug and play is running (after the restart) go to a command prompt and enter this:
net start
This lists all the active( aka running) services.
Re original usb (flash drive) problem, check you usb controllers; one or more may require reinstallation/-enabling; yellow or red markings will indicate that.
I may be wrong bit I think you could use this (link) fix as a template for giving permission for the Dell Support program. If you're familiar with editing the registry perhaps browsing to Hkey|Local Machine/Software/Dell, right-clcik on Dell and change the "Permissions" to Full Access to evry known user.
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q236592&id=262861&SD
That said I don't know if Dell Support will be any help for you; it appears it can be more trouble than support.
Message Edited by maxd on 09-10-2005 01:18 PM
Denny Denham
2 Intern
•
18798 Posts
684
0
Posted September 10th, 2005 00:00
What registry key is missing and what was the exact wording of the error message advising you of the fact?