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Bassfly355

updated

22 years ago

0

1318

August 2nd, 2004 17:00

PLEASE HELP - Login Screen Does not appear

The start-up password window does not appear. When I turn on the computer the system loads up but at the point where I should enter the user password just a blank screen appears with the mouse pointer.

I have run anti-virus software using DOS and checked all connections etc. I have tried to start the computer in Safe Mode but just a black screen with "Safe Mode" in each corner appears. I have run the CHKDSK program in MS-DOS. Nothing seems to be working. I have thought about formatting the hard drive but I have things on the disk which are not backed-up and I need to keep (photos etc.)

If anyone has had this problem before or could suggest something please do as I cannot access my computer at all. At the moment I'm using a different computer.

I have a Dimension 4500 running on  Windows XP

  • chuket

    1388 Posts

    246

    0

    Posted August 3rd, 2004 00:00

    This won't be much help but with the mouse pointer showing, can you right-click and get a menu? If so, when you select properties, does a dialogue box appear?
  • Bigback

    2 Posts

    246

    0

    Posted August 3rd, 2004 14:00

    I have encountered this as well.  The way I resolved it was simply re-installing the OS over the top of my current one. 

    I booted from my XP CD, then did a Repair instead of a new installation.  Then just chose install.  After the long installation, I let it go and TADA! my password prompt and UserID box was back. 

     

    Don't know why it worked or why it did what it did to get there.  All I know is that it fixed it and maintained all the data on my hard drive.  Granted I did have to do some updates from Windows Update, but that didn't matter to me.  I was just happy to get my beloved Compy back.

     

    Good luck man!  Wish you the best.

  • 246

    0

    Posted August 3rd, 2004 23:00

    Thank you for your help. But I've run into another problem. I installed Windows XP side-by-side with the last version I had. I did that because as I went to re-install Windows it asked if I wanted to delete the old version or create a new folder. And above that it said "My Documents may also be deleted". So I created a new folder and I now have 2 versions of XP on my comp. The latest one works fine but when I try to access the old version it still shows a blank screen as before.

    I've tried to repair during setup but it didn't work. I tried to access My Docments from my previous version, using the new version, but it says access denied etc. I thought about trying to transfer the whole folder to a laptop but need the cable, but if I can't access it I don't think I'll be able to copy it!

    So stressed!!! I can't afford to lose the stuff in My Documents otherwise I would just format the hard disk. There's stuff on there I wud never be able to get again!! I shud have backed it all up. If anyone can help me PLEASE DO!!! Then I will definately back-up everything like I should have in the first place.

    G