UNSOLVED
Please Help
I posted a message entitled Download Problems on 7/19 and have yet to receive an answer while a number of people who posted things after me did. If I am in the wrong place please direct me to the correct place or assist me because I would really like to fix this. Thank you.
Hi
As I understand it, this forum is independent of Dell's support system so any help is given on a purely voluntary basis. If someone reading your post knows the answer then they will reply. If noone reading your post knows the answer or can give any helpful advice then you won't get a reply.
It would greatly increaase your chances of a useful reply if, when asking your question, you specify what model of PC you are using and what version of Windows.
I'm afraid I don't know the solution to your problem but there's a good chance that someone will.
Tony
Hello slet1231 :smileyhappy:
Sorry you have not had a reply, but as Tony said, you`ll only get a reply if someone who reads your question knows the answer. Many people are busy and cannot visit every day, so you have to be patient. If your post disappears just make a new one to keep it visible.
Here are a few things to try.
1. In IE click Tools and "Sun Java Console" should be in the drop down box
If it appears there, check that it is enabled
IE/Tools/Internet Options/Security/Custom (at bottom)
Scroll down to bottom to
Scripting of Java applets
Check “Enable”Then click the Advanced Tab
Scroll down and make sure Java is enabled here too2. Register these files
Start/Run and type in
regsvr32 Shdocvw.dll
OKRepeat the above for all of the following dlls
regsvr32 Shell32.dll
regsvr32 Oleaut32.dll
regsvr32 Actxprxy.dll
regsvr32 Mshtml.dll
regsvr32 Urlmon.dll3. Go to your Control Panel
Open Java (You may need to switch to "Classic view")
Click the “Delete Files” button. Then OK.
4 Java test
http://www.java.com/en/download/help/testvm.xml5.Check if you have the latest Sun Java
http://java.com/en/download/download_the_latest.jsp
When you click on the “Download” button a check is run to see which version you have. If you do not have the latest one the download will start and install it for you too. If you do have the latest you will be told so and no download will start.If you have to install an update, after the EULA there is a page with
Google Toolbar and Google Desktop checked for downloading, so watch for this and uncheck the boxes if you don`t want them.- I did everything that you said and according to my computer, Java has been enabled the entire time. When I went to the test page, though, it didn't work and when I went to download the new Java it asked to install and I clicked install but then the installation box never popped up. I don't know what's going on with my computer when I try to download something - it never works properly. I also don't why the Java isn't working if it's enabled because even if it's not the latest version it should still work. I appreciate your suggestions, but is there anything else I can do?
Please excuse if this is wrong, but are you clicking the "Information Bar" to allow downloads?
http://www.microsoft.com/windowsxp/using/web/sp2_infobar.mspx
When you are downloading you have to click this Bar to allow the download. You will hear a little bleep and that means go click the Bar
- No, that's not it either because when I try to download programs other than Java it will show the installation box and it will start but then freeze almost immediately. It's not frozen like I didn't approve for it to be downloaded, it becomes a non-responsive program that will not go away.
- I really don`t know what else this could be.
Try deleting the java cache
Control Panel switch to Classic View (Top left)
Java/General Tab/Delete Temp Internet Files buttonJust as well to delete Internet Temp Files too
IE/Tools/Internet Options/General/Temp Internet Files
Delete Files - Thanks, but I've tried that before and it didn't work either. I don't know if this has any bearing because I had this problem before I received this message, but when I sign on my computer sometimes it says that MSASCui.exe is attempting to connect to a DNS server. It says that it's low risk but I always block it anyway because I don't trust things that I don't know. 1. What is it? 2. Do you think this could effect my problem and how can I remove it if it is? Also, this is sort of unrelated but lately my computer has been taking unbelievably long to shut down, like at least 3 minutes after I click the shut down button. I don't know what to do about that either.
slet1231
14 Posts
640
0
Posted July 20th, 2006 13:00