I have 3 new Latitude D820's and each behave the same. When I try to run the Dell express.exe it tells me path not found. I also have the same problem with another random .exe file. Each time you try to run the express.exe it will generate a "ntvdm.exe falied to initialize error" that shows up when you logoff or shutdown/restart. One error message for each time the .exe failed to run. This occurs if logged in under Administrator or any administrator type account. But if you right click on express.exe and select "Run as" and choose any user account and enter its password, the .exe runs every time. I have only seen this on two .exe files so far. What is the problem - policy, etc.?
This may be the start of Vista like problems. The XP SP2 OS is a different build than any of our other machines. The industrial software .exe that would not run works fine on any other XP SP2 machine. It was an install type of .exe and not a normal application run .exe. This "run as" feature that allows these files to execute is supposed to be part of Vista OS for security to keep embedded code from running.
I have not found or heard of a solution (this is also posted on a Microsoft forum) but so far (I was loading industrial software but have stopped at this point) there has been only express.exe and one other .exe (on a DVD and CD but neither would run unless I did the right click I described) that failed to run. Dell has my case number open but have not heard any replies. Tech support's only solution was to reload Windows! I have run some of the software I loaded with no issues but only limited use so far.
Uninstall Embassy Trust Suite. This made my Express.EXE work again.
What type of industrial software are you installing? I didn't get to installing the industrial software that I normally use.
I also found that I had to remove the SQL path from the TEMP environment to make room for another application. However, I am not sure if I will be able to get all of my software installed due to the limit of characters in the path.
I will give that a try. I didn't get the biometeric security but guess Dell loads everything anyway. I use Rockwell Software for automation control and had RSView32 TrendX install .exe fail to run. Once I installed it via right click run as, it works fine. Rockwell software usually has problems with the length of the path but I have not had any lately. The graphic card vendors have quit putting long elements in the path statement. If Rockwell is the software you are trying to load, refer to E2030499 Technote.
Un-installing Embassy Suite fixed the problem. It seems people that bought the biometric are having problems with the software also per the Dell forums. The software appears to be flaky.
Thanks for your help!
Dell Tech Support .... if you are reading this please make a note so you will not continue to encourage people to reload Windows OS to fix this issue when the real problem is YOUR application.
caladandaoc - embassy is a great product for securing your documents using the trusted platform module to protect the private key that encrypts the file. My peers and I have been using this software without any issues at all. Perhaps your issues lie elsewhere?
I also have a new D820 and was having "file not found" issues when attempting to install Visual Studio 6 Service Pack 6. I was also experiencing "NTVDM not initialized error" on shutdown.
UNINSTALLING Embassy fixed the problem! Thanks for the help.
Riverwind ... Check out the forums (and other web forums on this wonderful product) and you will see, as this one shows, that the embassy suite does cause problems. Dell has chosen to ghost the hard drives with the software even though many have no need for the biometric protection and did not order it. Also tell this to the people I found in the various forums that can't access their laptops now because of Embassy.
caladandaoc
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Posted May 18th, 2006 17:00