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gsusong

updated

20 years ago

G

gsusong

1 Message

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9939

February 14th, 2007 19:00

Quicken causes Runtime Error

I have a brand new XPS 410 that came with Windows Vista Ultimate preinstalled. I have been successful in getting almost every application I was using running on this machine. The one I am having the most problems with is Quicken. After the installation, when I try to run the program a dialog box pops up with: ----- Runtime Error! Program: C:\Program Files\Quicken\qw.exe This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information. ----- I contacted Intuit who, although they advertise the program as being Vista compatible, tells me it is a Vista problem and to contact Microsoft. Microsoft says since Vista came preinstalled, to contact Dell. I googled the message and found some info about a hotfix available for XP, but the dates of the info were a year or two ago and I don't really think it applies to Vista. Any suggestions?
  • Mary G

    6 Operator

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    20095 Posts

    274

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    Posted February 14th, 2007 21:00

    I had no problem reinstalling and running quicken on Vista. You might have a corrupt file or a bad install. Use Add/remove to uninstall Quicken, reboot and install it again. You will be able to open your backup quicken files by using File, Open on the Quicken menu.
  • blongs2me

    14 Posts

    274

    0

    Posted February 14th, 2007 22:00

    You also might want to check and make sure you have the latest updates for Quicken. I'm running Quicken 2007 ver. 4 and have no problems at all in Vista
  • Dr. Lawrence Ho

    2 Intern

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    2014 Posts

    274

    0

    Posted February 17th, 2007 21:00

    If you are using a version of Quicken that is more than 2 years old, it may not work.  You can try using the "make compatible" function in VISTA.