Announcement Banner
UNSOLVED

Stratus595

updated

21 years ago

S

Stratus595

56 Posts

0

47352

March 16th, 2006 18:00

Sonic isum_hotfix.exe does not work as they state

I was having this very problem with my new 9150 and was about to call tech support when I ran across the announcement of this today. But when I go and do everything exactly step by step, it does NOT fix the problem. As a matter of fact, when you click on yes to reboot, you get a message that comes up saying that the program failed to initialize because windows is shutting down. Have tried it several times and many different ways and it doesn't work. I really like this Sonic program and want to use it. Any help?
 
Sonic Update Manager Requests a CD When No CD is Available



Table of Contents 1. Sonic Update Manager Error Message on Boot 2. Download the hotfix from the Sonic/Roxio website. 3. Additional Information
1. Sonic Update Manager Error Message on Boot
The following error message appears on system boot:

’Sonic Update Manager’ The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the ´Sonic Update Manager´ disk and click OK.


Return to Overview
2. Download the hotfix from the Sonic/Roxio website.
To correct the problem, click the link below and perform the following steps.
  1. Click the following link to access the hotfix from the Roxio website:

    http://tools.roxio.com/support/dell/isum_hotfix.exe

    The File Download - Security Warning window appears.
  2. Click Run
    The Internet Explorer - Security Warning window appears.
  3. Click Run.
    The Sonic - ISUM Hotfix Setup window appears.
  4. Click Yes.
    The Sonic - ISUM Hotfix Setup window appears.
  5. Click Yes when the reboot prompt appears.