UNSOLVED

cwatts7622

updated

18 years ago

0

2182

August 17th, 2008 03:00

Vista Locks UP

I just purchased a Dell XPS 630. It continues to lock up. It will do this no matter what situation the computer is in. It will do it in idle, playing games. Doest matter. I have to hard shutdown the PC to get is back up. When the computer is booting, I only get a Windows did not shut down properly. When the OS comes up, it does not show any error logs or prompts to why it froze. How can i tell what is causing this?

 

 

  • Sofu

    984 Posts

    175

    0

    Posted August 17th, 2008 07:00

    Since the computer is new and under warranty you should contact Dell Technical Support immediately using the link at the top of this page.
  • discostu668

    474 Posts

    175

    0

    Posted August 17th, 2008 08:00

    when did this start happening?