Recently within the past month or so i've been experiencing frequent windows explorer crashes in Windows Xp Home Edition when i do two of the following things. When i right click on video files not always but a majority of the time explorer crashes an has to close. I've read sometimes installing certain codec can cause this, but after uninstalling all the recent codec i had before the problems began it didnt seem to help. Secondly it seems to like to crash when i run a game or an emulator that changes the resolution from what my desktop setting is to what the game is running in. Usually it doesnt close on its own the error report pops up an after i chose to send or not send explorer closes an reopens after a few seconds. Not to sure what all could be causing these problems or how to fix them any help would be appreciated as these constant crashes have become quite annoying.
A couple of things to check, since this seems to be video related, check to be sure your video card driver is current or even updating may help. Get the driver from the card manufacturer website, not Windows Update.
Check your event viewer to see if you can narrow down a specific error message by doing this:
Go to your Control Panel/Administrative Tools/Event Viewer Check under the System Tab for any listed error messages. If any are found, repost them in a new thread or go to http://www.google.com and input the error message in the search box to see if solution may be listed. Kip
Faulting application explorer.exe version 6.0.2800.1221, faulting module nvcpl.dll version 6.14.10.5672 fault address 0x000270d8 This appears to be a problem with the Nvidia driver. Reinstalling may help. If your not aware, uninstalling the previous driver is essential prior to installing.
If you have not checked for spyware/adware, you should do so. Click the second link in my signature for more info.
Couldnt find what you were talking about under system Kip but i believe i found the error messages you were refering to under the application tab. I found a few different error messages relating to explorer heres what i found.
Faulting application explorer.exe version 6.0.2800.1221, faulting module unknown version 0.0.0.0 fault address 0x03a26fe8
Faulting application explorer.exe version 6.0.2800.1221, faulting module nvcpl.dll version 6.14.10.5672 fault address 0x000270d8
Faulting application explorer.exe version 6.0.2800.1221, faulting module kernel32.dll, version 5.1.2600.1106, fault address 0x0001a67a
Faulting applicaiton explorer.exe version 6.0.2800.1221, faulting module unknown, version 0.0.0.0, fault address 0x033f6fe8
I think this is the information you were talking about? Hope this gives you a better idea. Also i do have my video drivers updated to the latest version direct from the Nvidia website. I've installed the patch mentioned above as well not sure if it will help me if its related to folder crashing but i'll give it a shot.
I went ahead an did what you said Kip uninstalled my nvidia drivers an reinstalled again. Was aware to remove the previous ones so dont think that could have been the case. While reinstalling them did seem to stop it from crashing during a game it didnt seem to solve the crashing that occurs when i right click on a video file which is the one that happens quite frequently. I've also been aware of viruses an spyware an have been using bps spyware remover regularly ran a check for spyware/adware,viruses, and trojans no more than 2 days ago using trojan hunter,mcaffee, and bps so i should be alright there. The specific error report i can find for the explorer crashing when i right click over a video file reads.
Faulting application explorer.exe version 6.0.2800.1221 faulting module unknown version 0.0.0.0, 0x03ed6fe8
Seeing as it states the faulting module as unknown im not sure how much help this information though.
Those are tough to diagnose. My only suggestion would be to post another message in the video card forum here on the site. Those who frequent that forum may have seen the error before and can offer some insight. Kip
kippy50
895 Posts
191
0
Posted May 9th, 2004 23:00
A couple of things to check, since this seems to be video related, check to be sure your video card driver is current or even updating may help. Get the driver from the card manufacturer website, not Windows Update.
Check your event viewer to see if you can narrow down a specific error message by doing this:
Go to your Control Panel/Administrative Tools/Event Viewer Check under the System Tab for any listed error messages. If any are found, repost them in a new thread or go to http://www.google.com and input the error message in the search box to see if solution may be listed. Kip