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Brendanplayer
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October 16th, 2022 19:00
Audio issues - Dell XPS 13 Plus 9320
Lately, I've been having a lot of audio issues with my laptop. Sometimes, the audio will cut off out of nowhere. When watching a YouTube video, it would say, "Audio renderer error. Please restart your computer." When I restart the laptop, it fixes itself, but the problem always comes back later, requiring me to restart it several times each day. The system doesn't detect any issues and all drivers are up to date. This seems to be a known issue among the XPS line. Is there any way to fix this?
Thanks in advance.
I am having very similar issues that seem to have started since the last feature update a couple weeks ago. I'll try to play spotify or something like that and i'll get a message that it can't be played. What I do is go into the sound settings and try the "test" sound. If it doesn't work I have to change the speaker permission to "don't allow" and then back to "allow"....then sound is back. SUPER FRUSTRATING after spending over$2200 on this machine! Dell, fix this!!
Does anyone know what sound driver should be pre-installed. Mine seems to now have the Intel Smart Sound MIPI for Soundwire, but I don't think this is what it came with.
Brendanplayer
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Posted October 22nd, 2022 13:00
Looking at the updates, I see that 22H2 is an available update. I guess I probably shouldn't update it for now?
pipots_fh
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Posted December 6th, 2022 16:00
Don't know yet if its a permanent solution, but I took another route...I was having the same symptoms reported, failing sound, only windows sound and Youtube playback error...but what took my attention is that if I go to control panel/sound and selected the speakers to try a test, there was a "another app using sound" error...so I entered properties/advanced and deselected "allow apps to take exclusive control of this device"....the problem disappeared and its been ok for the last few hours. Will report back if problem comes back.