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bchang1899

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6 years ago

B

bchang1899

17 Posts

0

1211

October 15th, 2020 21:00

Dell XPS 15 9500 "clicks" when picking it up

I noticed this when I was watching videos on youtube or netflix (really any streaming side). When I would pick up my laptop with one hand, the trackpad would "click" from underneath due to the flexing of the frame. I am not sure if this is a loose trackpad issue or a weak frame issue. Either way it is clicking when it shouldn't be. 

  • I

    imarkstr

    2 Posts

    1047

    1

    Posted October 18th, 2020 18:00

    I have the same issue.

    Here's a video I posted on YouTube:  https://www.youtube.com/watch?v=CGOJGohKSKI

    This is an unacceptable design flaw.

  • F

    FelixHackl

    2 Posts

    921

    0

    Posted February 7th, 2021 04:00

    I have the same issue. Is there a remedy to this design flaw?

    I could not find any solutions on the internet so far.

  • F

    FelixHackl

    2 Posts

    874

    0

    Posted March 4th, 2021 01:00

    quick update. After many emails and talks Dell refuses to do anything. This is really disappointing for a 3500EUR device. I am switching back to thinkpad again  

    This is sad, since the XPS is a good device otherwise. 

  • K

    k7x

    1 Rookie

    •

    2 Posts

    673

    0

    Posted November 25th, 2021 19:00

    Same issue on mine that I bought last December. I think this will have to be my last XPS for awhile, pretty embarrassing build quality on this thing.

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