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Integrated Webcam not working Windows 11
I just updated my Dell XPS 15 9570 on Windows 11. Now the integrated webcam is not working anymore.
It is not displayed in the device manager. It is also not found if I search manually for new hardware in the device manger. Further I checked the troubleshooting with Dell Support Assist, but also there no webcam is found. I also ensured, that the Webcam is activated in the BIOS.
Does anybody know, how to solve this issue? Is there a way to manually install the necessary driver?
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Posted November 11th, 2024 16:51
Helpful video with troubleshooting steps:
#IWork4Dell
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Posted June 2nd, 2023 07:00
I work on a helpdesk and ran into this issue this morning. Below is the solution that worked for my user.
Go to Device manager and show hidden devices. Not sure why but the Webcam was hidden. I then opened the properties for the integrated Webcam and went to the drivers tab. Choose Update Driver
Then select Browse my computer for drivers
Then choose Let me pick from a list of available drivers on my computer
Then I selected USB Video Device and hit Next
At this point the camera came on immediately. I could not find that the driver date or version had changed at all from original, but the camera started working. Hope this helps someone.
(edited)
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Posted December 20th, 2021 04:00
This web page may help and there have been a number of posts regarding webcams not working in Windows 11. It may be a bug that MS has to address in future updates.
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop
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Posted December 20th, 2021 07:00
Thank you for your answer JOcean. I tried all the possible fixes mentioned in the link, but none of them could solve the issue. Hopefully there will be a future update.
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Posted January 27th, 2022 08:00
Was there ever a resolve to this?
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Posted January 27th, 2022 10:00
Yes. The issue solved itself some days after I asked the question. There must have been a windows update.
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Posted May 4th, 2022 00:00
it never helped my situation my camera and internal mic still dont work after 3 months
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Posted August 2nd, 2022 16:00
Hello, I have the same problem, did you solve the problem.
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Posted August 5th, 2022 23:00
So, I had the same problem on my machine which is the Dell XPS 13 7390. However, I got it fixed and you may find the same thing works for you. The trick was reinstalling the original drivers that are needed for the webcam - the newer ones don't work for the integrated webcam for some reason. For my machine I uninstalled what was existing (via add or remove programs) and installed these, choosing to roll back drivers if prompted. I also rebooted between each install.
I believe the one that specifically causes the problem when you upgrade to Windows 11 is the last one in the list, but I don't know (because I did all three). You should be able to find the drivers on the Dell support site.
Intel-Chipset-Device-Software_5MPRF_WIN_10.1.18121.8164_A09.EXE
Intel-Thunderbolt-Controller-Driver_TBTC0_WIN_1.41.1193.0_A11.EXE
Intel-2D-Imaging-Driver_GDD1W_WIN_42.17134.3.10744_A01.EXE
DELL-Nat M
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Posted November 11th, 2024 16:40
If you're experiencing webcam or similar issues with your laptop, please don't hesitate to contact our support team. You can use the Get Help Now chat feature located at the bottom right corner of the page.
The chat button is marked with a help icon for easy recognition, as shown in the image below:
#IWork4Dell