UNSOLVED
Windows Hello fingerprint problem
Dear Team,
I'm using Dell XPS 9570 and I faced with fingerprint problem. Sometimes, I can use normal and smoothly. But sometimes, I can not use it. I tried to install all the drivers from Dell but it has same issue. I attached the picture for you can see
Hope someone can help me. I appreciate you so much
Regards
1004
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Posted December 24th, 2018 22:00
Thanks for your reply I tried and did all the actions the link you gave but same issue930
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Posted December 26th, 2018 07:00
Thank you for your message. Was there any recent Windows, BIOS update or changes done?
Please restart the computer & tap F2 to get into BIOS. Click settings- Intel Software guard extension- Intel SGX Enable – Change to Enabled.
Note- if the option is already enabled, please disable it save changes restart the computer & go back & change the setting to enabled.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
What is a Dell Service Tag and how do I locate it?
JOcean
11 Legend
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Posted December 18th, 2018 05:00
The following link may help. It lists a number of possible solutions. One of the suggestions makes note that you have to be connected to the Internet for fingerprint Hello to work. I am not sure if you were aware of that.
Sorry, the picture will not show until the moderator approves it.
https://windowsreport.com/fix-windows-hello-fingerprint-wont-work/
I am not a Dell employee...I am forum volunteer
Serious work on an E5430 and constantly building and working on an i5-6500 Desktop