mattsk42,

The incident has been sent to engineering for research and resolution.  They will read the thread that is posted.  Thank you for letting us know.

Add me to the long list of persons who experience this issue.  Like so many others, for me it only happens following wakeup from sleep.  Seems like a driver or BIOS issue that needs to be fixed once and for all.  Are you listening Dell? 

I've tried the solution proposed by MarkoOk, which appears to be a viable workaround, but for me there's a hitch.  I go to Device Manager, navigate to System Settings | Intel Serial IO I2C Host Controller (for me there are actually 2 entries, A368 and A369), and uncheck "Allow the computer to turn off this device to save power" in both entries.  This seems to fix the problem, but only for the current session.  Each time I restart the computer the touchpad issue recurs, and when I go back into the settings I see that both power management entries in Device Manager have become re-checked.  My computer is a Vostro 7590.  I keep my drivers up-to-date, both through Windows Update and Dell Support Assist.  I am running Windows 10 Pro 21H2, BIOS version is 1.13.0 (the most current version available according to Dell).  Any help would be greatly appreciated, as it is a nuisance to have to go to Device Manager and re-disable these settings every time I reboot the computer.

@goodneit​ Did you find any solution or workaround. Do i need to repair my laptop or change it?

Hello @NICOSS 0013 ,

I encounter the same issue. The only workaround I found is to to hibernate my computer and wake it up.

Did you found a solution so far ?

Best regards.

Same issue here on my XPS 7590. I have not found any fix yet, except rebooting. But if putting the computer to hybernation works, it's a lot more easy to live with than a complete reboot. It may be hard some times to save my work before rebooting.

At the same time, this should not be necessary in my opinion...

Just to add my to the list, I have the same problem exactly as described by others here. When the touch pad stops responding to touch, I can press it as if clicking and hold it down to move the cursor as noted in the OP. Also, hibernating and waking fixes the issue as mentioned by others in this thread.

Has anyone called support about this issue? I'm worried that their solution will just be a series of the usual canned responses: check the drivers, run Dell Update, Windows Update, dism/sfc, reinstall Windows, etc.

I have exactly the same issue. Mouse pointer moves only when you are pressing down and moving the finger. But this is not viable workaround since it is then selecting text when moving etc. Problem is solved with restart but appears again randomly.

Any update on this issue?  I have the same model and the same issue is arising for me.  I am able to put the computer to sleep and wake it up (as mentioned before) to temporarily fix the issue so I don't believe it is a hardware issue.  Dell, please fix this.

I have the same issue. I bought a brand new laptop a couple of months ago and now the problem appears more and more often. No updates from Dell at all? I have to put it to hibernate mode all the time