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922 A10 paper jam message, but no jam
I am having a problem with my 922 A10. I cleared a paper jam yesterday, but keep getting the message to clear the paper jam. When I turn the printer on, it makes it's normal few seconds of noise, then what I guess you could call whirrling sound. When I raised the lid, I noticed the sound is being made by the roller type things in front that I think feed the copies
OUT of the printer. It spins wildly for about 3 or 4 seconds making its whirrling sound, while the ink cartridge carrier moves slightly to the right. The ink cartridge carrier then goes way to the left & stays locked in that position. You can't even see the cartridges-they are so far left. Then I get the clear paper jam message once again. My warranty expired 7/9 & Dell told me I could renew the warranty for $39.95 & then they could tell me how to fix this over the phone. I'd appreciate any suggestions. Thanks in advance.
I forgot to mention that, as a last resort, I have already tried disconnecting & turning upside down & shaking, etc. This had been posted & seemed to correct the problem for others, not me, though.
Thanks in advance.
orlandocas
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July 20th, 2006 17:00
Palisade
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July 24th, 2006 19:00
I had a similar problem: paper could feed through, but I would get a paper jam message. I found a small sensor which was bent, and when I bent it back the other way, I was able to print.
Open the printer (lifting the scanner) as you would to change the ink cartridge. If the printer were a football field, the sensor would be on the right side, forty yard-line. It is a long, black, plastic arm that sits in a channel between two paper guides directly below the metal rod on which the cartridge slides.. When I opened my printer, the sensor was bent up and out of the channel, and was stuck on top of the paper guide. With tweezers, then a flathead screwdriver, I was able to gently lift the sensor up and over the edge of the paper guide, and fit it back into the channel. The sensor is still bent--no longer centered in the channel--but it no longer blocks the movement of the ink cartridge, and I was able to print.
Since the sensor is still bent, I still get a paper jam error from time to time, but I just prop up the scanner, put some pressure on the sensor again, and it prints for me.
It was a very frustrating process to find the answer to my printer's paper jam problem, so I hope this works for you.
KarieMarie
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July 24th, 2006 20:00
-jf
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July 27th, 2006 04:00
vickle88
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January 7th, 2007 21:00
msf645
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January 9th, 2007 21:00
THANX FOLKS
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February 24th, 2007 16:00
THANX FOLKS
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February 24th, 2007 16:00
sdeperthuis
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July 1st, 2007 15:00