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966 printer won't print
I installed the 966 wirelessly about three weeks ago, and it worked like a charm on all the computers. No problem. Then about 4-5 days ago it stopped printing. It is still connected to the network. I can ping its IP address. But when it goes to print it starts out in the pop-up window and then just hangs, anywhere from 5% to 99% complete. It never completes the action. Sometimes the document will show up under printers as printing, and other times it never gets that far. It acts like a buffer may be full, but can't see anywhere to purge it. It acts the same on all the computers There are no erros generated, it just doesn't begin printing. One more thing, it apears that this may have happened after I sent my first FAX.
Baltazar1
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July 1st, 2007 21:00
any clue ?
T-PO
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July 13th, 2007 17:00
Anonymous
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January 8th, 2008 14:00
jtriumph
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January 8th, 2008 15:00
I should say. Dell's customer support staff is great. They did everything that their policy would allow. I even got a replacement to correct the network problem. I told them it wouldn't work but they sent it anyway. Well, as it turns out, I was right. After a few days I could no longer print over the network until I removed the drivers and software, then re-installed all of it. That worked for two more days, then broke again. It's just a bad product.