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XPS M1710 - Keyboard replacement
Hello,
I've had my XPS Laptop/Notebook since September and for the last few months keys have been coming off and not staying on to the point that I have decided to ask for help.
I have followed numerous guides and tried to fix the problem to no avail and have now decided to purchase a replacement keyboard so I can be rid of this annoying problem once and for all.
So, where should I go to find a replacement keyboard WITH instructions for removing the old keyboard and fitting the new one?
I have searched the Dell UK site but found nothing at all.
Please help me, I can't stand this torment any longer :(.
Thanks in advance,
- Ray.
(UK)
ejn63
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May 5th, 2008 22:00
Call Dell - the keyboard is customer replaceable and they'll ship you one under warranty.
http://support.dell.com/support/edocs/systems/xpsM1710/en/SM/keyboard.htm#wp1111863
TheRealFireblad
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May 6th, 2008 07:00
In fact, stripping the system while it's still under warranty, would almost certainly void the warranty!
For those reasons, I'd be phoning tech support, and explaining the problem to them, first.
ejn63
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May 6th, 2008 08:00
That is what I suggested - they will ship a keyboard under warranty. Keyboards do not require system return or technician dispatch to replace.
TheRealFireblad
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May 7th, 2008 07:00
I understand it won't cost the customer.
However...
... I find it very hard to believe, that it's the customer's responsibility to strip the laptop, and replace the keyboard themselves - whilst the system is under warranty?What if the customer were to break something during the 'transplant' - say a cable or connection!?
And it's my understanding, that stripping the system... for whatever reason, would immediately invalidate the warranty?