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Dell Support Center Error: Content not available
I got a studio 15 laptop with Vista Home Premium, and the first time I used it, I did not go thru the setup (preferences, acceptance of policies...) of Dell Support Center (with the "wrench" icon), and the next day when I did want to go thru setting it up, I got the message: "Error. Content for the page is not yet available. Please close this program and check again later." It has been a few days now and everytime I open it (it starts with Windows), I get the same error message. I realized something's not right when I created another user and the Dell Support Center that loads with it seems to be fine. Can I uninstall (using Dell Software Uninstall Utility or Vista's Uninstall Utility?) the Dell Support Center with this error or do I have to 'fix' it first so I won't have to worry on additional software problems? If in case I wanna continue using Dell Support Center, how do I fix this error?
Also, I noticed that everytime I log off/ shut down my system, I see an error message right before the system shuts down, it's very quick and it doesn't give me time to read the whole error message so I cannot post it completely here, but it's something about .NET framework, unhandled exception... Does this have something to do with Dell Support Center's error? How do I fix this? Or is there anyway I can 'see' this error message again so maybe I can post it here?
Please help!
DELL-Larry R
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October 24th, 2008 20:00
chiccorocks
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October 25th, 2008 07:00
chiccorocks
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October 25th, 2008 14:00
Ok, so I have uninstalled Dell Support Center, which actually worked fine, but I am still seeing the .NET framework error message. And I still can't read it cos it's too fast, it seems to appear only everytime I log off, but not when I restart or shut down.
Thanks for the help again Larry R, I appreciate it.
DELL-Larry R
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October 27th, 2008 13:00
chiccorocks
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October 27th, 2008 17:00
Ok, I'm not sure if I got it correctly but I found some things that are marked right about the same time I logged off and these are all under Administrative Events (also under Windows Logs-Application) in the Event Viewer:
1)
Warning-Event 1530-Source: User Profile Service
On the 'General' tab:
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.
DETAIL -
1 user registry handles leaked from \Registry\User\S-1-5-21-612675022-425411909-899703107-1000_Classes:
Process 1032 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-612675022-425411909-899703107-1000_CLASSES
2)
Same as above, but without the '_Classes' and '_CLASSES' in the DETAIL part
3)
On one of the log offs that I did (I tried several times and marked the time), I also got the below Error in addition to the above Warnings:
Error-Event 4621-Source: EventSystem
On the 'General' tab:
The COM+ Event System could not remove the EventSystem.EventSubscription object {AA44355E-6911-4447-BA5D-6720480579AF}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}. The HRESULT was 80070005.
I also noticed that sometimes, the error message won't appear when I log off. I tried the Event Log Online Help link in the Event Viewer, Event 1530 doesn't show any results, and for Event 4621's link, the results don't really show definite explanations, at least in my point of view.
Also, everytime I change the settings or close the Dell Dock (through the software's option or by ending the process through the task manager) before I log off, the error message doesn't appear. Although, by merely ending the process, the error message also doesn't appear. I tried the option to not run the dock at startup, and the error message didn't come when I logged off.
DELL-Larry R
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October 27th, 2008 17:00
That, unfortunately, I don't know at the moment. I'm checking with some folks here internally to see what I can find out. They will probably have some questions for me to ask that will help identify what the problem is.
By the way, is this a new problem after a recent change to the system (e.g., Windows or Dell updates, new software, etc) or has the system always done this?
DELL-Larry R
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October 27th, 2008 17:00
chiccorocks
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October 27th, 2008 17:00
chiccorocks
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October 27th, 2008 18:00
Thanks, I'll answer whatever questions as best as I could.
There's not much history on this system yet, it's less than 2 weeks old. It didn't behave like this when I got it, or at least I didn't notice (but I would have noticed), so... Anyway, a day or two after I got it, I have installed like 20 windows updates in 1 shot, VLC, AVG 8.0, Yahoo messenger, updated the flash player, changed some of the shortcuts in Dell Dock, uninstalled Dell Support Center... I think that's it.
Oh, I also stopped a program or two from starting with Windows like the Dell Webcam Central, which I did through the specific softwares' option.
DELL-Larry R
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October 27th, 2008 18:00
chiccorocks
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October 28th, 2008 01:00
Nope, I haven't tried that. Is there a newer version or an update? Should I uninstall and THEN reinstall?
I searched the Drivers and Downloads site and I found this link:
<ADMIN NOTE: Broken link has been removed / replaced from this post by Dell>
Did I find the right page? Let me just confirm 1 thing, cos I don't want to give myself more things to worry about: when I got the system, it says only 'studio 15', but everytime I restart, I see 'studio 1535', so I searched under that in the Drivers and Downloads section...
chiccorocks
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October 28th, 2008 04:00
DELL-Larry R
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October 28th, 2008 14:00
That does appear to be the correct install. I don't think it will matter that you didn't reinstall Dell Support Center, although you might consider doing so. I'm not sure if it will help or not.
As for uninstalling first, I would recommend it just be more likely to remove whatever isn't working correctly.
chiccorocks
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October 29th, 2008 17:00
DELL-Larry R
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October 29th, 2008 18:00