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Dell DataSafe
I'm frustrated....
I've called Dell and used their Live Chat and was promised resolution. My logon for Dell DataSafe has never worked. My conversation with technical support ended with them getting back to me but they never have. I can logon to DataSafe and edit my account but I'm unable to backup my system.
doogsteroflove
1 Message
0
December 11th, 2009 08:00
I would appreciate any help you can give regarding the datasafe error - I had no problems until the upgrade to Windows 7 - now I get the error message immediately and it recurs constantly. My email is:
Thanks in advance for your assistance.
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hughg35
2 Posts
0
February 12th, 2010 10:00
I've been very disappointed with Dell DataSafe. The difficulty is that Dell DataSafe no longer recognises my user name. I was on the phone to Dell for over an hour, but in the end they gave up! Therefore I now have 45 gb of valuable data on their server, but if my hard drive fails I will be unable to download it via another computer. This, in my opinion, makes it useless. Will not be renewing in April, and regret the money I have spent on it so far. Incidentally, in the UK this numbers is a good way to make contact with Dell: 0844 338 1600. There's also an email address: UKI_DIS_BGL_Dimension4@Dell.com - not that customer support has been much help in my case. Avoid like the plague!
I don't understand why Dell doesn't get this sorted. Forums are full of complaints like mine. Otherwise I've been very happy with my Dell laptop, but my problems with DataSafe would make me seriously consider not buying from them again. Talk about spoiling the ship for a ha'porth of tar!
kauaikatt
1 Message
0
February 15th, 2010 12:00
Same here....with the Windows 7 business. I had been getting other pop-ups saying I needed to upload some new version of DS. Many times I clicked on the update only to see the same request the next day. I never use this program. With all the displeasure on this forum I think I will try to uninstall it and be done with thing before I even start. I
I've heard great things about Carbonite.
5aday
1 Message
0
March 19th, 2010 15:00
I had the same problem at first too. Every time I tried to restore my files, the datasafe website would time out or return an error. I checked the help documentation and forums but couldn't find any information about how to fix the problem I was having. I contacted Dell technical support (not order or sales support, be sure to contact technical support) via chat and they were able to fix the problem and get me on my way very quickly. What they had me do was download the datasafe application to my computer (go to www.delldatasafe.com and, even if you already have an account don't log in, rather click on the green download button. Then once you have the datasafe application installed on your computer, log in to the application using your existing account. ) and go through the application rather than through the website to restore the files. It still takes forever (16 hrs and I didn't even have very much backed up...) to download your files back to your computer but at least it should get your files back.
Hope that helps!
darren251a
1 Message
0
December 8th, 2010 07:00
Help me plz it will not let me in at all i have tryed reste pass word and so on rang dell hellllllllllllllllllllp need my back up stuff back thanks Darren
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Marin1
55 Posts
0
December 18th, 2011 07:00
Download and use revo uninstaller
nish100
1 Message
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June 26th, 2012 15:00
Hi FFOKILOP,
Is it possible for me to sent you the mail. i had backup my files in Dell data safe Online but cant restore it back. Plz let me know at the earliest since my most imp documents are there.
Rhea Clarke Sew
2 Posts
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May 22nd, 2013 15:00
Rhea Clarke Sew
2 Posts
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May 22nd, 2013 15:00
I want to add that since I have been backing up on my own discs, I had inserted a few older discs to find out what was on them and to see if the files may be on the discs. Well, out of over 20 discs I have 6 discs with nothing on them, a picture of a blue box with a green curved arrow. Each time I did a back-up it always said back-up successful, now I have less than what I started with. Each disc has the exact same information, nothing from last year. If they have backed up my files, where is the information and how do I access it. Don't tell me to follow their directions, as all they show my options are is from April of this year.