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Wireless issues on Studio XPS 13
Have any of you guys had wireless issues with the new Studio XPS 13. I just recieved mine this week and for some reason the wireless card shuts off on its own randomly, and sometimes I cant get it to turn back on with out shutting the whole computer down and turn it back on. I am using a Dlink dir 825 xtreme N router and my other laptops in the house have no issues with connection so i know its not a router issue. Just wanted to check if others are having issues before I call Dell.
Bala Chandrasek
57 Posts
0
February 28th, 2009 10:00
I have a Studio XPS 13 with Dell Wireless 1515 Wireless-N Adapter. I have a Netgear (54 Mbps 2.4 Ghz 802.11g) WGR614v7 router. The connection drops frequently. But the connection works fine with my old inspirons. Let me know how it goes when you call Dell.
Bala.
michaelw9
2 Posts
1
March 28th, 2009 18:00
I just bought a Studio XPS 13 as well with the 1515, and I was having problems with every WiFi connection I could find. Then the list would reset, nothing would be found at all, and then after a minute it would repopulate. After being connected for a few min, it would drop again. Even being 3 ft from the router. I chatted with Dell who made me reinstall the driver, and then told me the lamest excuse you could come up with:
"Because the 1515 is an N adapter, and you are trying to connect to a b/g network, these are not compatible." He wanted me to contact their Priority support team for a fee to reconfigure the router. Completely unacceptable after just buying the machine yesterday!
I did my own research and I found the fix to the problem. The driver included from Dell (as of 3/28/09) and on the website are BAD.
Use these drivers:
http://www.laptopvideo2go.com/forum/index.php?showtopic=15297
v7.6.1.204 with modded INF v1.24 for both Vista x86 and x64
Should work for ALL Atheros Chipset versions
The problem is 100% fixed, and I also can see like 15 wireless networks around me now in the list, as opposed to just the one a few feet from me. If I didn't find this driver, I would have returned the computer at BestBuy. Dell maybe you are reading this and can acknowlege this problem and the horrible customer service!
michaelw9
2 Posts
0
March 28th, 2009 20:00
Just delete the Dell drivers from Device Manger. (Click uninstall and make sure you check mark "Delete the drivers"). Then reinstall the Atheros drivers from the link above and you should be good to go.
GaryReger
27 Posts
0
March 28th, 2009 20:00
Suffering same. Often requires safe reboot
Nidant
21 Posts
0
March 28th, 2009 20:00
Yes the drivers found at Support.dell.com are normaly out of date. Tech support will often recomend going to the manufactures website for drivers. I would recomend trying the connection in safe mode with networking. This will help determan if its software or hardware. pls keep me posted on what happens.
GaryReger
27 Posts
0
March 29th, 2009 11:00
Seems to have worked. Thanks
PS. I think driver has been updated to 211
DeenShan
1 Message
0
April 27th, 2009 23:00
Very helpful. Had the exact same issue with my brand new XPS 13, so thanks!
BriBoston
6 Posts
0
May 8th, 2009 05:00
There seems to be never verison and not WHQL. What one works the best?
MothBox
2 Posts
0
June 2nd, 2009 15:00
I'm having the same problem with my Inspiron 15. I've tried the Atheros drivers but I can't connect to any networks at all. According to the device manager the card is properly installed and the diagnosis wizard can't find out what is wrong.
Any ideas?
GaryReger
27 Posts
0
June 2nd, 2009 16:00
Did you delete the old Deel drivers before installing new. (See above on how to do that). That may be important
MothBox
2 Posts
0
June 2nd, 2009 16:00
Uninstalled the card from device manager and chose to delete drivers also. Is there anything further? On rebooting I chose to scan the file with the new drivers in when Vista asks to install the device.
Tried a few different sets of the Atheros drivers now with no luck.
The router I am connecting to is compatible with up to g I think. The PCs that connect to it have g cards in them.
Haik
9 Posts
1
July 8th, 2009 12:00
The v1.24 driver in above link is not available. none others I tried worked with my new XPS 13 Vista x64. Can anybody please upload it somewhere and give the link. ?
thanks
H
rmartin152
4 Posts
0
August 2nd, 2009 19:00
HI All, I had a neighbor just get a Studio 13 with a wireless-n 1515 adapter. Had the exact problem that everyone has described in threads. Connectivity with less than wireless-n and frequent drops and problems reconnecting. As many have suggested, Google has problems with Dell and as many with HP. Anyone using a wireless n solution based on AR5009 (atheros) chipset. Did a lot of web searching as some of the download suggestion links had gone stale. Found this link (http://forums.laptopvideo2go.com/topic/15297-atheros-modded-driver-for-windws-7-vista-and-winxp/) that had multiple drivers to download. System had 4GB of memory and 64bit OS. Did trial and error and .259 for x64 fixed the intermittent drop problem. Others may have a different combo, but lots to choose from.
On the less than wireless n side, others have reminded that any router security needs to WPA, WPA-2, TPIK. WEP, which is standard on some configs, won't do greater than 54mbps (wireless g equivalent). As soon as we reset router config and entered WPA-2 key he created for router. We had stable connection over 54mbps.
Just some things for folks to consider.
Haik
9 Posts
0
August 26th, 2009 17:00
I fixed this issue myself after long trials and a number of fruitless contacts with Dell Support. At somepoint I even considered returning the computer back to Dell.
Here are the steps that worked on Vista SP2 64 bit.
1. download version: 7.7.0.259 Date: 18.03.2009 File: xp3264-7.7.0.259-whql.zip
from http://www.atheros.cz/download.php?atheros=AR5001XPLUS&system=2 and unzipped/extracted it in a folder in my desktop.
2. From Device manager select wireless Dell 1515 network adapter, right click on it and select 'update Driver spftware.
3. selected 'Browse my computer for drive software" and then 'Let me pick a list of device drivers on my computer'
4. Click on "Have Disk" button and then browse to the locateion where you downloaded and unpacked the driver in step 1.
5. select the "netathw.inf," click on "open" and then "OK"
6. In the new window 'Select network Adapter' from the list "Manufacturer" select "Atheros" and from list "Network Adapter" "Atheros AR5008X Wireless netwrok Adapter', click 'Next' and then 'Yes'
7. the Update should be successful and you Wireless network adapter is now named "Atheros AR5008X Wirless Network Adapter" with an excellent signal strength
That's it :)
Haik
GaryReger
27 Posts
0
August 26th, 2009 17:00
Maybe finally a solution. May wait until after October 22. I am running Win 7 RC and will have to do a clean install.