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November 5th, 2009 16:00

U2410 Green/Pink Failure Analysis

Problem: Complaints of Pink or Green Tint on U2410 display

Note: All received captures were tested and are within manufacturer specifications for Color Gradation. Because this is a normal panel characteristic and not a hardware failure, exchanges will no longer be offered for this complaint since a dispatch of another display cannot be guaranteed to resolve the complaint.

Description: The various preset modes set at the factory and available on the OSD (On Screen Display) Menu are meant to cater to a wide variety of display scenarios. Certain color gains are enhanced in specific preset modes to deliver a richer display eg for movie, gaming etc. However, it may still not be ideal under certain viewing conditions due to individual environments and preferences even though such color presets are aligned and 100% factory checked to be within specifications.

Solution:
* Press the monitor Menu button to launch the OSD Menu and display the Main Menu
* Down arrow to Color Settings
* Change from Standard to Custom Color
* In Custom Color, you have the ability to adjust the color representation of the individual level of Red, Green, and Blue. The gain setting will enable the individual intensity of Red, Green and Blue primary colors to be optimized for best viewing experience and could lessen the Green/Pink Color Gradation. The default setting for customer colors are preset at 100,100,100 which represents a neutral setting
* In cases where there is a need undo any color setting changes, you may select Menu- Color Settings- Reset Color Settings to revert the color preset selection back to factory defaults


Dell customer care/service. If already out of warranty, click hereFind your Service Tag
DELL-Chris M
#IWork4Dell

February 1st, 2012 23:00

I would be happy if DELL can send me a new Display U2410 , or if they want to replace the ports send a technician out to me and replace on site please.

Many thanks

Donovan Fichardt

2 Posts

May 31st, 2012 13:00

I have a monitor from 2011 and it still has the green/pink issue.

All, please check if those monitors with the green/pink issue are made in China. 

My original monitor, which was replaced under warranty, was made in Czech and had no green/pink issue. However it had the glue spreading trough panel layers issue and a green sub pixel dead (the last one not covered by the warranty). So be aware about the zero bright pixel guarantee, you might easily get one with dark pixels and sub pixels...  or glue problems, or green/pink issue...

October 31st, 2012 11:00

great!

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