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Unable to install latest Intel WiFi Link 5100/5300 driver package R246753
Dell put out a notice that there is a driver update for the Intel WiFi Link 5100 and 5300 half mini-cards. The update file is R246753.exe with version "tic TRWFW0986D , A01".
I'm able to download it and run the extraction just fine, but when setup.exe starts to run, I get the following error message:
Setup Error
This software package cannot be installed on your system.
The setup application will exit.
Anyone else seeing this or have a work-around?
I'm running this on a Studio XPS 16 1645 with an Intel WiFi Link 5300 on Windows 7 64-bit Ultimate (a wipe and clean install, not a factory OS install).
HarrietMabel
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January 7th, 2010 11:00
I'm getting the same problem on a Studio 1737 with an Intel 5100 on Windows 7 64-bit Home Premium
PRT940
21 Posts
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January 7th, 2010 21:00
Same problem with my Studio 1557 with Intel WiFi Link 5300 on Windows 7 Professional 64-bit. "This software package cannot be installed on your system."
PudgyOne
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January 8th, 2010 03:00
If you can get online with the ethernet cable, then try...
Intel® Driver Update Utility for Intel® wireless adapters
Rick
Wolf5051
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January 8th, 2010 04:00
I have the same problems. My computer is a Studio 1737 with windows7 64bit home premium. My adapter is a WiFi Link 5100 half mini-card.
The Dell-Service-Line is not very helpfull!!!
PudgyOne
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January 8th, 2010 06:00
HarrietMabel,
Glad you got it working, Thanks for posting back.
Take care,
Rick
HarrietMabel
2 Posts
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January 8th, 2010 06:00
Thanks Reck. This worked for me!!
Also seems to have cured the BSOD whenever a nearby MACBook is turned on!!
Trancos64
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February 27th, 2010 09:00
I'm having blue screen of death windows 7 x64 after update with the suggestion Rick. someone else with him?
Best regards
Daniel
PudgyOne
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February 27th, 2010 10:00
Daniel,
Windows 7 makes a system restore point every time the computer starts and also when you install some files. Try using system restore and go back to before the BSOD. After you restart your computer, try using Windows Updates to see if you need any drivers updated.
Rick
Trancos64
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February 27th, 2010 13:00
Rick
Thanks for your answer. Using the Debugging Tools for Windows was discovered that this update did R246753 and hand work. I wanted to know was if anyone else had the problem. Since I am now without update, using the previous driver that was very inefficient.
Greetings
Daniel
PS: sorry for my English is very bad
Casa Nevada
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March 12th, 2010 21:00
I'm having the same problem with a Studio 1745. I went to Intel and manually installed their correct driver, but there's no telling if Dell customized their version.
Then again, maybe installation failure is the feature that Dell added.
Dell support sucks. Notice how the tell you what good service they are going to supply just before they can't resolve your problem. Maybe they think they can brainwash their customers into believing that their lousy service is actually good.
And if a service agent apologizes to me one more time....
Trancos64
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March 13th, 2010 06:00
it's a shame you have the same problem. I could only solve it by restoring the computer to factory settings. All I can say in this case for Dell is that the restoration system is very efficient.
best regards
Daniel
Paul T
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March 28th, 2010 20:00
I too received that message when trying to install Dell's driver package R246753 on my Studio 1745, I did as Rick said and went to Intel's site and let their chipset scan find the correct drivers and they installed without a hitch, didn't have to connect Ethernet cable or shutdown my wifi... Thanks Rick
PudgyOne
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March 28th, 2010 20:00
Paul T,
Glad you got it working! :emotion-21: Thanks for posting back.
Take care,
Rick
PudgyOne
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April 4th, 2011 13:00
KerekitO,
When you installed Windows 7 (32-bit or 64-bit) did you install the desktop/notebook utility and the chipset drivers first? If not the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order If you cannot find Windows 7 drivers, then try using the Vista (or XP) 32-bit drivers, for Windows 7 32-bit of the Vista (or XP) 64-bit drivers for Windows 7 64-bit and install the drivers in the Compatibility mode
You should be able to get online, with the ethernet cable, then use the Intel® Driver Update Utility
Rick
KerekitO
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April 4th, 2011 13:00
I've tried that Driver update utility (installed the pop up to check for my drivers) but it does not recognize anything from my computer, I have an Alienware m15x