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Dell 370 Bluetooth - Fails to find devices
Hi,
I have just installed a Dell 370 Bluetooth minicard in my Precision M6400. It appears to install correctly using the most up to date driver from Dell (5.5.0.7800). The blue icon resides in the taskbar and the device shows up under bluetooth devices in device manager. Discoverable mode is enabled and the bluetooth service appears to be running. However, when I scan for devices it fails to see the Dell BT mouse I am testing with. I have verified that the mouse is functioning correctly using another PC with bluetooth. Any suggestions for further troubleshooting? I am using XP sp3.
thanks!
NoNoBadDog
18 Posts
0
March 1st, 2010 13:00
The device you are attempting to pair with must be set to discoverable mode as well. If the device is not set as such, it will not be seen.
Bobby
bartonj
1 Message
0
March 1st, 2010 13:00
You may be in trouble. Received a new Studio running Windows 7 and BT worked for a few days then quit. Wireless then quit too. On site tech replaced them and tells me motherboard is bad. Have been waiting a month for a replacement and order is in death valley. I was told Dell is having issues with the BT. Hope you fare better than me.
WeirdWasatch
4 Posts
0
March 1st, 2010 13:00
Thanks for the quick response. As I mentioned, I am testing with a Bluetooth mouse that is discoverable and has been tested on another system.
It has failed to see anything that I have attempted to pair with it.
Thanks.
WeirdWasatch
4 Posts
0
March 1st, 2010 15:00
Thanks bartonj. Wireless is working fine. Just added the BT and I was hoping it might be a driver issue or something. I just got it to see the BT mouse, but only for a second. Long enough to connect, but control with the mouse was spotty then disconnected. All other attempts since does not find the mouse at all. Hoping it is not the motherboard! Good luck to in resolving your issue.
dbenders
3 Posts
0
March 16th, 2010 19:00
I am having a similar problem with my brand new Studio XPS 1640 running pre-installed Windows 7. Tech support sent me a replacement BT Travel Mouse because they thought it was the hardware, but no change. Yesterday, they restored the system to factory settings and still no ability to use the BT Travel Mouse. The bluetooth card appears to be working fine and is able to find the bluetooth mouse and even says it successfully connected, but moving or clicking the mouse has no impact.
Here is what I've learned definitively so far:
I have been on the phone with tech representatives for three days about three hours each and they seem stumped... I hope someone has a solution that works soon. It is crazy, but my mouse increases my productivity by a lot!
dbenders
3 Posts
0
March 22nd, 2010 16:00
This has been fixed and the mouse now works perfectly. Dell sent me a new wireless card, but the technician noticed when he opened the computer that one of the wires wasn't actually connected to the wireless card (radio). He replaced the card anyway, and the mouse worked instantly on restart.