Unsolved
This post is more than 5 years old
5 Posts
0
28206
Problem instaling touch screen drivers for SX2210T
I have just purchuased the SX2210T along with Inspiron 580 i5 and when I try to install required touch screen drivers from attached cd a window pops up with message:
Source file not found: C:\Users\Daniel\AppData\Roaming\NextWindow\TouchScreenTools\install\disk1.cab
Verify that the file exists and that you can access it.
I have also tryied downloading drivers from dells web page and every time I try to run them message appears:
Invalid self extractor configuration. This file may be corrupted.
On top of that it is almost impossible to instal any software, even instaling google chrome ends up as an error. I have called Dell support and the technician spend well over hour trying to fix this but with no results. He said he will get a senior technician to call me tommorow.
DELL-Chris M
Community Manager
Community Manager
•
54.3K Posts
0
November 10th, 2010 15:00
Install these in this order. Right click the executable and Run as Admin.
Driver
Touchscreen Driver and Tools
Touchcam
goly33
5 Posts
0
November 10th, 2010 16:00
Thanks for quick reply,
Should I download all of them or just "run" from the web? Do I have to run the instal from the CD as well or is that it?
Thanks
Daniel
goly33
5 Posts
0
November 10th, 2010 16:00
Unfortunately, after donwloading the files and trying to run them as Admin they aren't working.
The same message appears again: Invalid self extractior configuation. This file may be corrupted.
I can run the drivers without any problems on my Vista based Dell Studio
DELL-Chris M
Community Manager
Community Manager
•
54.3K Posts
0
November 10th, 2010 21:00
Can you download and install non-Dell items? Are you using the browser we shipped?
goly33
5 Posts
0
November 11th, 2010 01:00
I am using the browser that you shipped. I can instal most of the non dell-items, with the exception of google Chrome. The instalation crushes and displays "unknown error". There is also no sound when browsing, youtube, msn etc.
I'm quite dissapointed, its a brand new pc, just took it out from the box and connected for the first time yesterday and there is so many issues with it. Is it normal? Can it be a hardware issue?
DELL-Chris M
Community Manager
Community Manager
•
54.3K Posts
0
November 11th, 2010 09:00
Doubt it. Have you done all of the Windows High Priority updates? I never install the Optional ones.
goly33
5 Posts
0
November 11th, 2010 15:00
I have good and bad news. The technician managed to fix my system. The PC hardware is fine, it was the corrupted system that did not allow me to instal anything. After reinstaling windows he was able to instal the touch screen software. Here's where the bad part starts. The touch screen only detects touch in the bottom two thirds of the screen. They will replace the monitor within a week. Hopefully that will be it.
Daniel