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Driver problem or virus
Help! I've never had a driver or virus problem so I don't know what to do. I opened what I thought was legit email and Inspiron Windows 7 crashed. Macafee scan won't stay on and I've been told by friend it's a driver problem. I can open laptop in Safe mode, only, but neither the wireless or landline connection work, so can't download anything. If I download driver scan (which one is best??) to a disc from a non Dell computer will it work on Dell. I get Driver IRQ not less or equal message but don't trust or know what is what when I Google this info.
thanks
Trishk
fireberd
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March 12th, 2011 05:00
Since you opened an e-mail and it crashed I would be more inclined to think it was some type of virus or malware. If it were a driver you would have had problems before, a driver would not cause the problems you are having.
Repost this in the Virus/Malware section of the forum. Include your PC Model Number (needed on ANY initial problem post), OS version (e.g. Win 7 Home Premium 64 bit) and any other error codes, etc.
Trishk123
32 Posts
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March 12th, 2011 07:00
Thanks fireberd,
I have it tagged on virus and malware section so I assume it will be read there as well. I thought Macafee would stop any virus's but it looks like the virus
affected Macafee as it stays in Non real time scan mode and can't be changed.Guess I have been lucky as this is the first time I've ever had a non stoppable virus.
trishk
kirkd
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March 12th, 2011 07:00
Some malware will shut down or cripple AV programs. Try the Mcafee site for help. Some AV sites will do a scan without loading their software, which might help.
Bugbatter
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March 12th, 2011 08:00
Those issues are handled on the Malware Removal Forum.
Please Read This Before Posting On the Malware Removal Forum
fireberd
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March 12th, 2011 15:00
You will have to actually post on the Malware Removal Forum, just tagging it will not work.
Bugbatter
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March 13th, 2011 11:00
Found it! Thanks, fireberd! :emotion-21: