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XPS 15 fan, on/off/on/off, gahhh!!!
My new XPS 15 L502X fan comes on for a second then turns off for a second, then repeats. it does this process half a dozen times... then stops for 10 secs then repeats.
I get this issue when just doing light stuff like word/internet/etc...
Is this by design or a fault? My temps ussualy lie between 55-60C when this is happening...
Is there a setting i can adjust?
Also is 55-60C too hot for an i7 2720qm thats doing literally nothing?
kirkd
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4 Operator
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5.2K Posts
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March 26th, 2011 19:00
Those temps are OK. Check to see if there is a BIOS update. If not, contact Dell.
frankfletcher
11 Posts
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April 7th, 2011 20:00
I have the same problem. It started happening after I updated the bios to A04. So beware that. Of course if you already have the problem - you might as well try it.
I found that if I put the computer on power-saver mode and then make it sleep (close the lid) and then open it again - it works ok. The problem exists as soon as I turn on the high-performance mode or any mode that uses active cooling. It won't go back again until the machine is put to sleep. Just changing the mode doesn't work. I really hope they fix this. It's annoying and it puts wear and tear on my computer.
Good luck,
Frank.
Shogoot
15 Posts
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April 8th, 2011 01:00
I can confirm Frank's method work on XPS - L502X i7Qm
It anoyes me that thers no better fix then this try and error method :emotion-18:
Shogoot
15 Posts
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April 12th, 2011 05:00
Would be nice to know if DEV's even read these forums.
Jack Marcus
6 Posts
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April 12th, 2011 05:00
I'm having the same problem with the fan of my L502X. It's frustrating... It's a brand new computer. Called customer service, upgraded to the latest bios (A04), but still the same issue: the fan goes on and off any time it chooses.
Can we expect a Bios update from Dell that truly works? Is this overheating normal for an Intel® Core™ i7-2720QM processor with 6GB RAM? Speedfan only allows me to monitor the temperatures (and they aren't too high, by the way.) I also tried I8kfangui, but it doesn't work with Windows 7.
People have reported in different forums that they've replaced the machine, but nothing changes. I really like this laptop, except for this annoying issue. Any help would be deeply appreciated.
Thank you.
OllieKM
11 Posts
0
April 13th, 2011 16:00
Hi,
I have the same issue and since I have never had any other BIOS version other than A04, this seems "normal" to me.
Assuming the issue is not due to a higher ambient temperature, I presume Dell will issue a new BIOS update in short order.
Shogoot
15 Posts
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April 14th, 2011 01:00
:) I wouldn't assume anything tbh.
Jack Marcus
6 Posts
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April 15th, 2011 15:00
A discussion about this annoyance has taken place here:
http://forum.notebookreview.com/dell-xps-studio-xps/561563-l502x-fan-starts-up-every-several-mins-any-xps-fan-control-apps.html
Please pay attention to the latest message. Could it be an NVIDIA issue instead of a fan issue? Has anyone tried to update ALL of the latest drivers, not only the BIOS?
frankfletcher
11 Posts
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April 15th, 2011 16:00
I'm 100% updated to the dell update site. still have the issue.
Jack Marcus
6 Posts
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April 15th, 2011 16:00
OK, since it appears to be a common issue, does anybody know what's the best way to approach Dell? I'd really like to see this solved ASAP. When I called customer service, the technician just said he hadn't heard about a widespread problem with the L502x fan.
OllieKM
11 Posts
0
April 15th, 2011 16:00
I cannot update the NVIDIA drivers since I could not find a driver package for Win 7 on the NVIDIA site. I saw a Beta driver but I did not want to install it.
I've had this issue since I got the laptop (received it on Monday).
I suggest raising a case with Dell to investigate.
frankfletcher
11 Posts
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April 15th, 2011 17:00
Thanks, but...
I have the latest Dell drivers for NVIDIA and the latest Dell Bios (A04). My fan problem still exists.
In fact, I didn't have a problem until I upgraded my bios from A01 to A04.
Jack Marcus
6 Posts
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April 15th, 2011 17:00
Can we go back to A01? My 502x laptop arrived last week so I've always had BIOS A04.
nganka
6 Posts
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April 15th, 2011 17:00
Use Dell Vista drivers for Windows 7, it worked for my NVIDIA, and I had the same fan issues on a Latitude D630 after a rebuild which I solved with updating the BIOS.
If the lastest version Bios is causing the problem maybe try an earlier version.
frankfletcher
11 Posts
0
April 15th, 2011 17:00
There is a copy of A01 available here: http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R297342&SystemID=XPS_L502X&servicetag=&os=W764&osl=en&deviceid=27126&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=0&libid=1&typeid=-1&dateid=30&formatid=-1&source=-1&fileid=446147
I haven't tried installing it yet so I don't know if it works. :)