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New Dell laptop says it is connected to the wireless network but It isn't.
My wife just bought a new Dell Intel Centrino. I can't seem to get it to connect properly to the wireless router/modem. It is a Netgear cg814wg v2. The wireless status shows that the computer is connected to the internet. But yet the only thing I can seem to do is searches on Google. Any other site that I try to visit does not open. If I plug the laptop into the modem directly with a Ethernet cable it works flawlessly. So it seems that the laptop can communicate with other computers on the network, but I just don't have any internet. Or very limited internet. And I've tried this in both IE and Google Chrome.
I'm not a computer/wireless network genius, but I've spent hours trying to troubleshoot this issue with no success. I've reset the modem. Unplugged the modem. Typed config/all and all the other ones I found suggested online in the command prompt. Checked the settings on the modem itself and on the laptop. I Still can't seem to get it to work. I have 3 other computers in my house that all work just fine wireless. They are all older computers with XP on them. I also found out that the wireless adapter in the laptop is a N 1030 adapter. But I don't know if that is compatible with my modem or not.
Well I became convinced that the problem was with the Netgear itself and I needed a newer model. I contacted Comcast whom supplies the modem for me and told them my situation. She basically told me that I needed to contact Dell Technical Support to see if the laptop was set up or equipped with what it needed to be used with my Netgear setup. Well, she said something that sounded a lot better than that. But that was the gist of it. But I really dislike talking on the phone, so I thought I would throw my problem out here first and see if anyone could help me before I suck it up and give Dell a call.
So if anyone out there would like to help me I would greatly appreciate it.
PudgyOne
9 Legend
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March 17th, 2012 22:00
T8b4whatoktnx,
When you installed the Netgear router, did you set it up first?
Hit the Windows Key and the R keys at the same time. Type
systeminfo.txt
REMOVE THE PRODUCT ID and post the rest of the information back here. (Preferred)
or an ipconfig /all log and maybe it will reveal something.
Rick
T8b4whatoktnx
3 Posts
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March 17th, 2012 23:00
This is what I found.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Leanne>systeminfo.txt
'systeminfo.txt' is not recognized as an internal or external command,
operable program or batch file.
C:\Users\Leanne>systeminfo
Host Name: LEANNE-PC
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Leanne
Registered Organization:
Original Install Date: 3/13/2012, 4:04:14 PM
System Boot Time: 3/18/2012, 1:09:29 AM
System Manufacturer: Dell Inc.
System Model: Inspiron N5110
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 42 Stepping 7 GenuineInt
el ~2501 Mhz
BIOS Version: Dell Inc. A09, 9/30/2011
Windows Directory: C:\windows
System Directory: C:\windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-06:00) Central Time (US & Canada)
Total Physical Memory: 6,051 MB
Available Physical Memory: 4,619 MB
Virtual Memory: Max Size: 12,101 MB
Virtual Memory: Available: 10,404 MB
Virtual Memory: In Use: 1,697 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\LEANNE-PC
Hotfix(s): 82 Hotfix(s) Installed.
[01]: 982861
[02]: KB971033
[03]: KB2393802
[04]: KB2397190
[05]: KB2425227
[06]: KB2459268
[07]: KB2475792
[08]: KB2479943
[09]: KB2482122
[10]: KB2484033
[11]: KB2488113
[12]: KB2491683
[13]: KB2492386
[14]: KB2495523
[15]: KB2496898
[16]: KB2503665
[17]: KB2505438
[18]: KB2506014
[19]: KB2506212
[20]: KB2506928
[21]: KB2507618
[22]: KB2509553
[23]: KB2511250
[24]: KB2511455
[25]: KB2515325
[26]: KB2518869
[27]: KB2519736
[28]: KB2522422
[29]: KB2529073
[30]: KB2529825
[31]: KB2532531
[32]: KB2533552
[33]: KB2536275
[34]: KB2536276
[35]: KB2539635
[36]: KB2541014
[37]: KB2544893
[38]: KB2545698
[39]: KB2547666
[40]: KB2550648
[41]: KB2552343
[42]: KB2556532
[43]: KB2560656
[44]: KB2563227
[45]: KB2564958
[46]: KB2567680
[47]: KB2570791
[48]: KB2570947
[49]: KB2572077
[50]: KB2579686
[51]: KB2584146
[52]: KB2585542
[53]: KB2588516
[54]: KB2603229
[55]: KB2607576
[56]: KB2616676
[57]: KB2618444
[58]: KB2618451
[59]: KB2619339
[60]: KB2620704
[61]: KB2620712
[62]: KB2621440
[63]: KB2631813
[64]: KB2633873
[65]: KB2633952
[66]: KB2639308
[67]: KB2639417
[68]: KB2640148
[69]: KB2641653
[70]: KB2641690
[71]: KB2644615
[72]: KB2645640
[73]: KB2647516
[74]: KB2647518
[75]: KB2654428
[76]: KB2656356
[77]: KB2660075
[78]: KB2665364
[79]: KB2667402
[80]: KB958488
[81]: KB976902
[82]: KB982018
Network Card(s): 5 NIC(s) Installed.
[01]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[02]: Realtek PCIe FE Family Controller
Connection Name: Local Area Connection
Status: Media disconnected
[03]: Intel(R) Centrino(R) Wireless-N 1030
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
IP address(es)
[01]: 192.168.0.2
[02]: fe80::5165:2bc0:4ef3:cf
[04]: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 2
Status: Media disconnected
[05]: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 3
Status: Media disconnected
C:\Users\Leanne>
-----------------------------------------------------------------------------------------------------------------------------------------------------
or...
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Leanne>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Leanne-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : chn.comcast.net
Wireless LAN adapter Wireless Network Connection 3:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
2
Physical Address. . . . . . . . . : 4C-EB-42-25-90-DC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 4C-EB-42-25-90-DC
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : chn.comcast.net
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
Physical Address. . . . . . . . . : 4C-EB-42-25-90-DB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5165:2bc0:4ef3:cf%14(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, February 09, 1876 6:41:35 PM
Lease Expires . . . . . . . . . . : Sunday, March 18, 2012 1:06:31 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 357362498
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-EC-3F-13-24-B6-FD-25-CF-EF
DNS Servers . . . . . . . . . . . : 68.87.75.194
68.87.64.146
192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : chn.comcast.net
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 24-B6-FD-25-CF-EF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 4C-EB-42-25-90-DF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.chn.comcast.net:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : chn.comcast.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:34ec:1061:51ce:c10(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::34ec:1061:51ce:c10%17(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Users\Leanne>
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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March 17th, 2012 23:00
T8b4whatoktnx,
Try reading...
Intel® WiFi Products — Power Save Polling (PSP) causes connection issues with some access points
I think this is the model that members have been disabling the bluetooth on the Intel(R) Centrino(R) Wireless-N 1030
Are you using these Recommended Wireless Router Settings in your wireless router, I use channel 11. I would make a new SSID to make connecting easier.
You are NOT using Mac Address filtering, correct?
Rick
T8b4whatoktnx
3 Posts
0
March 19th, 2012 17:00
Hi Rick,
Sorry for the delay in response and thanks for the suggestions. I tried everything you suggested and it did not work. And no I am not using Mac Address Filtering. I ended up doing some more reading online and logged into my router and changed from WPA Encryption to unsecured to see if my laptop would get a connection then. And it did. So then I changed it to WEP. Set up the Router and the laptop to correspond. (Trying to learn all this as I go). And the laptop works now. But I don't understand why it would not work with WPA and it will with WEP. I know enough to know that the WEP is not as secure of a connection. So I'd prefer not to use it. And I didn't even have an option to go to the WPA-2 I was reading about. So yeah I don't know. I know the laptop works for now. And my wife is happy. And I'm tired. haha
PudgyOne
9 Legend
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30.3K Posts
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March 19th, 2012 18:00
T8b4whatoktnx,
It's good your wife is happy! :emotion-21: I have read where some members were turning off the bluetooth for a better connection using this adapter. NOT sure why you cannot connect with WPA-PSK(TKIP) Security (Personal) I use this all the time in my home.
Take care,
Rick