Wireless issue on Dell Inspiron 620s

I will find a way to updload the errors I get in order to be more precise.

I did it already. But still not working...

ant0ine,

Places to look to see if your Connection is enabled

If you have the recovery partition, then I would try...

Restoring Your Computer´s Software to the Factory Settings

Everything is there and you shouldn't have to do anything.

Rick

ant0ine,

Did you install the desktop/notebook system utility and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

Start with the desktop/.notebook system utility and the chipset drivers and install everything from there.

Rick

Hello Rick,

First, thank you very much for your answer.

Second, I read several replies on the forum and figured that I had to install drivers the "correct".

So I restored my computer (just in case) and installed the drivers in the correct order but
it still does not work. I can see my wireless network but when I try to connect to it, it fails 
and windows opens the help assistant...

Still stuck without wifi... 

ant0ine,

Can you try running the Finding System Information Tool (preferred)Or hit the Windows Key and the R keys at the same time. Type

or an ipconfig /all log and maybe it will reveal something.

Rick

Everything is there and you shouldn't have to do anything.

Hi all,

Here are the information I got from the "Finding System Information Tool" :

Configuration IP de Windows

   Nom de l'hìte . . . . . . . . . . : ************
   Suffixe DNS principal . . . . . . : 
   Type de noeud. . . . . . . . . .  : Hybride
   Routage IP activÇ . . . . . . . . : Non
   Proxy WINS activÇ . . . . . . . . : Non

Carte rÇseau sans fil Connexion rÇseau sans filˇ:

   Statut du mÇdia. . . . . . . . . . . . : MÇdia dÇconnectÇ
   Suffixe DNS propre Ö la connexion. . . : 
   Description. . . . . . . . . . . . . . : Dell Wireless 1502 802.11b/g/n
   Adresse physique . . . . . . . . . . . : E4-D5-3D-8E-CC-89
   DHCP activÇ. . . . . . . . . . . . . . : Oui
   Configuration automatique activÇe. . . : Oui

Carte Ethernet Connexion au rÇseau local :

   Statut du mÇdia. . . . . . . . . . . . : MÇdia dÇconnectÇ
   Suffixe DNS propre Ö la connexion. . . : lcj.emea.dell.com
   Description. . . . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Adresse physique . . . . . . . . . . . : D4-BE-D9-BD-8A-2E
   DHCP activÇ. . . . . . . . . . . . . . : Oui
   Configuration automatique activÇe. . . : Oui

Carte Tunnel isatap.{A3F67D4A-7A07-4905-9D9D-AD277912B3F6} :

   Statut du mÇdia. . . . . . . . . . . . : MÇdia dÇconnectÇ
   Suffixe DNS propre Ö la connexion. . . : 
   Description. . . . . . . . . . . . . . : Carte Microsoft ISATAP
   Adresse physique . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP activÇ. . . . . . . . . . . . . . : Non
   Configuration automatique activÇe. . . : Oui

Carte Tunnel Connexion au rÇseau local* :

   Statut du mÇdia. . . . . . . . . . . . : MÇdia dÇconnectÇ
   Suffixe DNS propre Ö la connexion. . . : 
   Description. . . . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Adresse physique . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP activÇ. . . . . . . . . . . . . . : Non
   Configuration automatique activÇe. . . : Oui

Carte Tunnel isatap.lcj.emea.dell.com :

   Statut du mÇdia. . . . . . . . . . . . : MÇdia dÇconnectÇ
   Suffixe DNS propre Ö la connexion. . . : 
   Description. . . . . . . . . . . . . . : Carte Microsoft ISATAP #2
   Adresse physique . . . . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP activÇ. . . . . . . . . . . . . . : Non
   Configuration automatique activÇe. . . : Oui

Sorry for the strange letters, but my computer is in French and thus some letters are strangely encoded...

Have a nice day, I look forward for your advices.

Antoine

Antoine,

I'm glad you did not translate it. It's sometimes better for me to translate.

It shows you have a hybride computer. Did you install the chipset drivers first, when installing Windows 7? Could you locate Winjdows 7 64-bit drivers for the Dell Wireless 1502 802.11b/g/n adapter?

You have a Dell Wireless 1502 802.11b/g/n which transmits on the 2.4GHz frequency ONLY. If you have a wireless N router, you need to change it to the G mode or try to connect your computer to a wireless G router. If your wireless router is a dual band, it will connect to the wireless G mode, using these Recommended Wireless Router Settings I use channel 11.

Start, control panel, networking and sharing center. Click on your connection, them click on properties. Look for TCP/IPv4 and TCP/IPv6, then click on properties for each. Make sure the settings match mine.

Rick

Rick,

I have a question : what do you mean by a "hybride computer" ?

Regarding the installation of the drivers, I did not install anything as I just received the computer and it did not work.

So following your advice, I deleted all the network devices  and reinstall it using my dell driver DVD.

With the chipset first and then the wireless card driver.

I performed the changes you suggested on my wifi router (eventhough regarding the wifi norm used it was in auto mode

so I guess the box was able to choose regarding the machine capabilities). I checked and everything seemed to work fine on the other machines I have at home.

All the TCP settings were by default matching the ones you showed.

Concerning the driver, I am not sure about what you expect so here is a piece of information I found about it :

Hope it is what you were looking for.

Thanks.

By the way, I reach the support center and they made me unplug and replug the wireless card.

Then restart the installation process and there we are, everything is the same as when I received the computer.

They are sending me a Windows 7 DVD in order to reformat the computer and if after that I am still stuck, they'll

pick up the machine and bring it to a "factory center" where they will perform tests and might change the card.

I ll let you know. But by the time I receive the DVD if you have any idea, don't hesitate to share it.

Meanwhile, I ll download a linux live CD and i ll try to see if that could work on linux (maybe the windows driver

does not work correctly).

Have a nice day.

Antoine

ant0ine,

I have a question : what do you mean by a "hybride computer" ?

The system Information should give the make and model of your computer. It's showing a hybride computer and I'm not sure why.

Here is an example of my system Information:

OS Name:                   Microsoft Windows 7 Home Premium
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
Original Install Date:     8/4/2011, 2:26:21 PM
System Boot Time:          2/8/2012, 4:52:01 PM
System Manufacturer:       Dell Inc.
System Model:              XPS L501X 
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
BIOS Version:              Dell Inc. A08, 7/26/2011
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC-05:00) Eastern Time (US & Canada)

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Rick-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : hsd1.pa.comcast.net.

Wireless LAN adapter Wireless Network Connection 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
   Physical Address. . . . . . . . . : 58-94-6B-97-73-09
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
   Physical Address. . . . . . . . . : 58-94-6B-97-73-09
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : hsd1.pa.comcast.net.
   Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6200 AGN
   Physical Address. . . . . . . . . : 58-94-6B-97-73-08
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::1041:544b:acd5:509d%17(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.7.101(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, February 08, 2012 4:52:58 PM
   Lease Expires . . . . . . . . . . : Thursday, February 09, 2012 4:52:58 PM
   Default Gateway . . . . . . . . . : 192.168.7.1
   DHCP Server . . . . . . . . . . . : 192.168.7.1
   DHCPv6 IAID . . . . . . . . . . . : 391681131
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-CC-BD-3B-F0-4D-A2-6B-2E-1D
   DNS Servers . . . . . . . . . . . : 75.75.76.76
                                       75.75.75.75
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 1C-65-9D-AF-92-E2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : F0-4D-A2-6B-2E-1D
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.pa.comcast.net.:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : hsd1.pa.comcast.net.
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3449:1fa3:3f57:f89a(Preferred)
   Link-local IPv6 Address . . . . . : fe80::3449:1fa3:3f57:f89a%16(Preferred)
   Default Gateway . . . . . . . . . : ::
   NetBIOS over Tcpip. . . . . . . . : Disabled

If you have all your files and folder backed up, you can try...

Restoring Your Computer´s Software to the Factory Settings

Rick

Hello,

I already did this and it did not work.

I am waiting for a Windows 7 install CD in order to reformat everything...

Wait and see ?

Hi all,

After a few days without any news from dell, I tried a linux live CD. The support of the network card was fine but the download rate was really slow.

So I decided to buy a USB wifi dongle and it works perfectly. So I guess my network card has a default.

Thank you for all your answer and your advices, I ll contact dell to see what to do.

Antoine