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Tamesh_dell

2 Posts

558037

October 8th, 2012 04:00

External Mouse not working

Hi,

Have tried to connect separate external usb mouse to my laptop and all though they appear in the Control Panel (ect.)

I cannot get either to work.

I looked at the driver rankings and the Laptop touchpad have priority over the externals.

Some time its working fine suddenly it has stopped working. i don't know the reason.

and one thing When red light is on its working fine when it is off. it didn't works.

Even mouse is connected with laptop after that the red light not working.

Inspiron 1564

64-bit Windows 7

 

Can any one help ?

DELL-Gaurav Sh1

164 Posts

October 8th, 2012 04:00

Hi Tamesh_dell,

It seems that the mouse or the USB port in not working fine.

Do other USB devices work with the system? You may also try changing the port to which the mouse is connected. If possible, try using another mouse. You can also try this mouse with another system.

This should tell if the issue is with the mouse or the port. If USB ports are not working fine, you may try re-installing the USB root hub. To reinstall, please perform the following steps:

  1. Click on Start.
  2. Type Device Manager in the search box.
  3. Click on ‘Device Manager’ in the search results. The device manager will open.
  4. Right click on > sign next to ‘USB Universal Bus Controllers’ to expand the category.
  5. Right click on each entry listed under USB Universal Bus Controllers and click on ‘Uninstall’.
  6. Click on ‘Yes’ on the security warning.

Let me know if you need further information or assistance. I will be glad to help.

Tamesh_dell

2 Posts

October 8th, 2012 04:00

Hi Gaurav.

Thanks for you quick response,

Yes the USB port is working fine.

i have 4 USB port and in all 4 ports only USB Mouse is not working other USB device working fine. like (internet).

i also tested in other system to my mouse and its working fine in other system.

But i dont know why it is not working in my machine.

i have used my usb internet connection which has working fine.

The mouse is working fine sometime but only for little time (for 1 or 2 minutes). after that it has stop working and that time the red light of the mouse also get off.

Please help me if you know the solution.

Thanks

Tamesh

DELL-Gaurav Sh1

164 Posts

October 8th, 2012 11:00

Thank you replying.

As you have mentioned that the red light on the mouse goes off when it stops working, it seems that the connection between the mouse and the system is breaking.

Does the USB connector on the mouse fit snugly in the USB port? If possible, try a different USB mouse with this system. Also, did you try the steps to reinstall the USB root hubs suggested in the previous post?

Let me know if you need any information or assistance. I will be happy to help.

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