Unsolved
This post is more than 5 years old
33 Posts
0
21808
Dell email address
Can anyone give an email address for Dell. I have been having issues with my computer, but can't even contact them by email, because my computer is no longer under warranty. microsoft has told me I have a system hardware failure, and that I was to contact Dell to upgrade BIOS of motherboard.
DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
November 27th, 2012 12:00
570thrasher,
What system model? What are the errors?
DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
November 27th, 2012 13:00
Did you run the Dell Diagnostics to check the hardware?
570thrasher
33 Posts
0
November 27th, 2012 13:00
E521
0x0000008E
570thrasher
33 Posts
0
November 27th, 2012 14:00
Diagnostics will not run for me, possibly due to the errors. I tried several times. Also get error 0x0000007E
DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
November 27th, 2012 14:00
The Dell Diags is before Windows ever loads? Is this the one you are trying to run?
* Turn on (or restart) your computer
* When the DELL logo appears, press F12
* At the Boot Device Menu, use the up and down arrow keys or press the appropriate number on the keyboard to highlight Boot to Utility Partition, and then press Enter
At the Dell Diagnostics Main Menu, left click with the mouse, or press Tab and then Enter, to select the Express Test
570thrasher
33 Posts
0
November 27th, 2012 14:00
I did not try that. I downloaded a dell diagnostics program, but it kept failing to run. I will try what you suggested.
570thrasher
33 Posts
0
November 27th, 2012 15:00
I clicked "Boot to utility partition" I get the message "Disc error"
DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
November 27th, 2012 16:00
Sounds like the hard disk drive is having issues. Is the Dell warranty still valid? Send me the service tag number in a private message. Click my username and then click Start Conversation.
570thrasher
33 Posts
0
November 27th, 2012 17:00
No warranty
570thrasher
33 Posts
0
November 27th, 2012 17:00
I do have the service tag number if needed. I tried getting help on the Dell technical support site. When I entered the tag Number, I was told the warranty had already expired. Since the warranty was expired I could not get connected to any online assistance or even an email address to ask questions.
DELL-Chris M
Community Manager
Community Manager
•
54.9K Posts
0
November 27th, 2012 20:00
Have you booted into the Bios and checked to see if the sata HDD (hard disk drive) is seen? Have you physically opened the case cover and disconnected/reconnected the sata cable from the HDD and the motherboard and the power cord into the HDD? Moving this thread to the Desktop General Hardware board to get further advice.
570thrasher
33 Posts
0
November 27th, 2012 21:00
SATA-0 and bootable add in cards appear when I check HDD
faizalenu
193 Posts
0
November 27th, 2012 22:00
Yeah, go figure, you can't get warranty service if your system is not under warranty.
faizalenu
193 Posts
0
November 27th, 2012 22:00
1) A BIOS Update is not going to fix a blue screen in most cases
2) Use BlueScreenView (nirsoft) to find out what is in memory when it blue screens
3) To get to PSA diagnostics, turn the system on the repeatedly tap the F12 key, then arrow down to "Diagnostics"
4) Report error code. If you have a bad hard drive or memory, no point in updating BIOS.
5) Since your system is not under warranty, you will probably have to buy parts. Don't call Dell Sales, report your system type and spec and get support here and purchase parts online.
Man, Microsoft should not give hardware advice.
570thrasher
33 Posts
0
November 28th, 2012 08:00
I don't know what to buy, or how to save or transfer what I have.