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WiFi not working
I have a Dell 1545 Laptop that quit working without a cable connection to the computer. My computer has a model wireless card 1397. I cannot access the Utility Card. I get message indicating that a "internal configuration is inconsistent...and to restart. I have tried most of the suggestions I found on the Internet, but no joy. Restarting makes no change---I still get the same message. Utilizing network interview program, it indicates that the card is 'non-operational.' When I check through control panel...system...device manager I am told that the card is working (no yellow mark is seen). I seem to think that it is likely a software issue, perhaps with some "update" gone crazy. Can anyone help?
Bill in Las Cruces
PudgyOne
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March 26th, 2013 15:00
w5uy,
What virus program and firewall are you using?
Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.
Rick
w5uy
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March 27th, 2013 06:00
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>systeminfo
Host Name: MICHAEL-PC
OS Name: Microsoft Windows 8 Pro
OS Version: 6.2.9200 N/A Build 9200
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Michael
Registered Organization:
Product ID: XXXXXXXXXXXXXXXXXXXXB698
Original Install Date: 2/3/2013, 2:57:20 PM
System Boot Time: 3/26/2013, 2:23:24 PM
System Manufacturer: Dell Inc.
System Model: Inspiron 1545
System Type: X86-based PC
Processor(s): 1 Processor(s) Installed.
[01]: x64 Family 6 Model 15 Stepping 13 GenuineIntel
~2167 Mhz
BIOS Version: Dell Inc. A05, 2/25/2009
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume3
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-07:00) Mountain Time (US & Canada)
Total Physical Memory: 3,034 MB
Available Physical Memory: 1,793 MB
Virtual Memory: Max Size: 6,106 MB
Virtual Memory: Available: 4,668 MB
Virtual Memory: In Use: 1,438 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\MicrosoftAccount
Hotfix(s): 72 Hotfix(s) Installed.
[01]: KB2712101_Microsoft-Windows-CameraCodec-Package
[02]: KB2727528
[03]: KB2729462
[04]: KB2736693
[05]: KB2737084
[06]: KB2742614
[07]: KB2742616
[08]: KB2750149
[09]: KB2751352
[10]: KB2753842
[11]: KB2756872
[12]: KB2756923
[13]: KB2757638
[14]: KB2758246
[15]: KB2761094
[16]: KB2761465
[17]: KB2764462
[18]: KB2764870
[19]: KB2768703
[20]: KB2769034
[21]: KB2769165
[22]: KB2769166
[23]: KB2770660
[24]: KB2770816
[25]: KB2770917
[26]: KB2771431
[27]: KB2771744
[28]: KB2771821
[29]: KB2777166
[30]: KB2777294
[31]: KB2778171
[32]: KB2778344
[33]: KB2778930
[34]: KB2779562
[35]: KB2779768
[36]: KB2780342
[37]: KB2780523
[38]: KB2780541
[39]: KB2781197
[40]: KB2782419
[41]: KB2783251
[42]: KB2784160
[43]: KB2785094
[44]: KB2785220
[45]: KB2788261
[46]: KB2788350
[47]: KB2789649
[48]: KB2789650
[49]: KB2790655
[50]: KB2790907
[51]: KB2790920
[52]: KB2792009
[53]: KB2792100
[54]: KB2793210
[55]: KB2794599
[56]: KB2795944
[57]: KB2796096
[58]: KB2797052
[59]: KB2799494
[60]: KB2800088
[61]: KB2803676
[62]: KB2805940
[63]: KB2807986
[64]: KB2809289
[65]: KB2811522
[66]: KB2811660
[67]: KB2812822
[68]: KB2812829
[69]: KB2815769
[70]: KB2819372
[71]: KB2823233
[72]: KB2824670
Network Card(s): 2 NIC(s) Installed.
[01]: Dell Wireless 1397 WLAN Mini-Card
Connection Name: Wi-Fi
Status: Media disconnected
[02]: Marvell Yukon 88E8040 PCI-E Fast Ethernet Contr
oller
Connection Name: Local Area Connection
DHCP Enabled: Yes
DHCP Server: 192.168.10.1
IP address(es)
[01]: 192.168.10.101
[02]: fe80::6435:db99:571b:46cf
Hyper-V Requirements: VM Monitor Mode Extensions: No
Virtualization Enabled In Firmware: No
Second Level Address Translation: No
Data Execution Prevention Available: Yes
C:\WINDOWS\system32>
OK, I believe this is what is requested.
#1 I do not use a firewall
#2 The virus program is Kingsoft Library Version 2013.03.27.17
Thanks for your assistance
PudgyOne
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March 27th, 2013 08:00
w5uy,
Not sure if your Virus program will be a problem with your connection. You may want to chek the firewall settings, just to be sure.
When you installed Windows 8 Pro 32-bit, did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order Dell System Software, then the chipset drivers and follow the order or the rest of the drivers will fail to install. Since there are not Windows 8 32-bit drivers, try the Windows 7 32-bit drivers in the Windows 7 Compatibility mode
Go to Drivers & Downloads enter your service tag number, then select your operating system. Under Network, download and install the latest drivers.
Try these tweaks....
Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.
Click on Advanced, look for Antenna Diversity, Change it from Auto to Aux.
Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.
Rick
w5uy
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March 27th, 2013 14:00
When I installed Windows 8, the program did all the installation---I did nothing special.
When I check the driver on the Dell site, it indicates that it is 5.10.38.26 (driver A23). The one on the computer is driver date 3/13/12, 5.100.245.20
Like you said, it does not show a special driver for windows 8, 32 bit.
Do I want to install the windows 7 driver (Vista)?
Bill
PudgyOne
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March 27th, 2013 15:00
Bill,
I hope this can be done. These are goint to be the Vista 32-bit drivers. Try installing the Vista 32-bit drivers in the Vista SP2 Compatibility mode
Try in this exact order...
Dell System Software, v.6.5.0, A05
Intel GM45 Express Chipset Family, v.8.7.0.1007, A00
Realtek RTS5158E Card Reader, v.6.0.6000.20125, A04
Then download and install...
Marvell 88E80XX 10/100 Ethernet Controller, v.10.63.3.3, A00
Dell
Wireless WLAN 1397 Half MiniCard (4312bg), Wireless WLAN 1510 Half
MiniCard (4322), Dell Wireless 1397, 1510 Half MiniCard, v.5.10.38.26
(Driver), A23
Then download and install Dell QuickSet, v.9.6.21, A07
All these drivers MUST be installed in the Vista (I'd try Vista SP2) Compatibility mode
Places to look to see if your Connection is enabled
Try these tweaks....
Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.
Click on advanced, look for Antenna Diversity. Change it from Auto to Aux.
Go to the power options, and changed the Wireless Adapter Setting, from Maximum Power Setting to Maximum Performance.
Rick
w5uy
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April 1st, 2013 10:00
Rick
I have the first three drivers setup in the Dell Download manager (Dell System, Intel GM45, Realtek RT.....) I cant seem to find the files to right click on to get compatibility mode operational. Can you suggest where I need to go from here?
Bill in Las Cruces
PudgyOne
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April 1st, 2013 11:00
Bill,
Do not use the Dell Download Manager. Use your browser and install them in the correct order. How to by-pass the Dell Download Manager
Rick
w5uy
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April 1st, 2013 13:00
Rick
I got the files downloaded in the browser and selected in the Vista SVC pk 2 selected. When I try and run it I get the following messages:
MS Windows operating service pack is not supported. Please update to latest windows service pack
Now what?
Bill
PudgyOne
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April 1st, 2013 17:00
Bill,
Was not sure if that would install or not, continue with the rest of the drivers in order.
Rick
PudgyOne
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April 2nd, 2013 10:00
Bill,
What is showing in the device manager?
Did you try the Vista drivers in the VisraI'd try Vista SP2) Compatibility mode
Rick
w5uy
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April 2nd, 2013 10:00
Rick
No joy! Got all the new drivers installed, but no change. Now what?
Bill
w5uy
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April 2nd, 2013 16:00
Rick
Tried the vista compatibility mode, but system would not allow it. Device manager shows everything is AOK. I ran the Dell Diagnostic Program and it showed no hardware problems. Any ideas?
Bill
PudgyOne
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April 4th, 2013 10:00
Bill,
Sorry for the delay, work.
Try restarting the computer in the safe mode with networking and see if the adapter works. If it doesn't, then try the procedure below and tell me what happens.
Is your computer under warranty?
1. Download the latest wireless driver for the card and save it on the desktop.
2. Shut the system down and physically remove the wireless card.
3. Boot to the bios and reset the bios to defaults, save changes and boot to windows. Double check device manager and remove any remaining wireless drivers and shut the system down.
4. Reseat the wireless card. (If out of warranty, Page 38 in the Dell Inspiron 1545 Service Manual)
5. Boot back to Windows and install the downloaded driver. Reboot and test the wireless card.
Rick
w5uy
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April 4th, 2013 10:00
Rick
I don't feel comfortable with removing parts, boards, etc to remove the WiFi card. I do understand what you want to do, but I don't think I am up to it.
Bill
PudgyOne
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April 4th, 2013 11:00
Bill,
That is fine. Is your system under warranty? If it's under warranty, contact Dell Tech Support.
Did you replace the hard drive or just try installing the operating system?
You triend this without your virus program?
The other thread about the 1397 adapter, is that the same system?
Go to device manager, click on the problem adapter, select Hardware ID from the drop down menu and post that number back here
Rick