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Intermittent loss of internet connection
I have been having problems with losing internet connection anywhere from 1 to 10 min. at a time. Programs stop responding. Anyone know what the problem might be?
DELL-Vikram M
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February 28th, 2013 12:00
Hi 570thrasher,
Please share the exact system model. Is your system freezing? I will recommend you to run the diagnostics on your system to check the hardware functionality:
Please let me know if you get any error code/message.
In case the diagnostics pass, check the system's functionality in 'Safe mode with Networking':
Keep me posted. Please reply for any further questions.
570thrasher
33 Posts
0
February 28th, 2013 12:00
Any program I am on:
(Not Responding)
DELL-Vikram M
1.1K Posts
0
February 28th, 2013 13:00
Hi 570thrasher,
Thank you for the reply. Please check your system's functionality in Safe mode with networking and share the results. In case you face the same issue in safe mode with networking, try using your system without the Internet access and let me know if you face the same issue.
Awaiting your response.
570thrasher
33 Posts
0
February 28th, 2013 13:00
Dimension E521
Already ran diagnostics. No problems showed up.
570thrasher
33 Posts
0
February 28th, 2013 14:00
Still having the problems in Safe mode. I also have since replaced the modem, but still had the same problem.
570thrasher
33 Posts
0
March 1st, 2013 07:00
Any other suggestions?
570thrasher
33 Posts
0
March 1st, 2013 07:00
I have been having problems with losing internet connection anywhere from 1 to 10 min. at a time. Programs stop responding. Anyone know what the problem might be?
DELL-Vikram M
1.1K Posts
0
March 1st, 2013 09:00
Hi 570thrasher,
Since you mentioned that the diagnostics passed on your system and also all the programs are not responding, it appears to be an issue with the operating system, but not the internet. I will recommend you to take your system back to its factory state:
Note: All your data including your pictures, documents, music and all the applications installed on your system will be deleted.
Keep me posted. Please reply for any questions.
570thrasher
33 Posts
0
March 5th, 2013 12:00
ctrl/f11 did nothing. I can't enter restore
570thrasher
33 Posts
0
March 5th, 2013 12:00
I tried several times.
DELL-Vikram M
1.1K Posts
0
March 5th, 2013 19:00
Hi 570thrasher,
If your system was shipped with Windows Vista, try the below steps to take the system back to its factory settings:
Note: PC restore will lead to data (pictures, documents, programs, music) loss. Please perform a data backup prior to this step. Please disconnect any external peripherals (printer, scanner or any USB device) as well.
Steps for PC restore:
Note: All your data including your pictures, documents, music and all the applications installed on your system will be deleted.
• Remove all external peripherals from your system such as scanner, printer, modem or network cables, USB flash driver or other external Hard Drive etc.
• Insert the Windows XP CD in your system.
• Restart your system and keep tapping “F12” as soon as the Dell logo appears.
• When the ‘Boot Menu’ appears, highlight the CD/DVD drive (listed as "CDROM", "CD/DVD" or "CD/DVD/CD-RW") entry from the list and press .
• If the message ‘Press any key to boot from the CD...’ appears, press a key to continue booting to the CD.
• In the windows XP setup screen, press to set up Windows XP.
• In the ‘Windows XP Licensing Agreement’, read the license agreement, and then press to scroll through the agreement.
Note: It will ask you to press 'D' and a few other characters such as 'enter' or 'L' to delete the partitions.
Note: If you see the message ‘Press any key to boot from the CD’ when the computer restarts, do not press any keys on the keyboard.