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dell xps 420 clean restore missing image
picked up some nasty files and some garbage programs when my computer was used by someone else for a week. i just want to clean restore to factory and start fresh. i hit f8 and went into the repair utility, chose to use the restore image, there is a visible back up partition in Computer but that doesnt seem to do anything. i havent done partition editing for this computer so i dont know how this was lost unless it wasnt there to begin with, anyone know how to get this to work?
paintitblack756
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February 7th, 2013 09:00
windows vista.
DELL-Vikram M
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February 7th, 2013 09:00
Hi paintitblack756,
Thank you for the reply. Below are the steps:
Note: This will lead to data (pictures, documents, programs, music) loss. Please perform a data backup prior to this step. Please disconnect any external peripherals (printer, scanner or any USB device) as well.
Let me know if it works. Please reply for any further questions.
DELL-Vikram M
1.1K Posts
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February 7th, 2013 09:00
Hi paintitblack756,
Please share the operating system instaled on your system so that I can provide you the steps to take the system back to its factory settings.
Please reply for any further questions.
paintitblack756
9 Posts
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February 7th, 2013 10:00
i get past step 6 and it tells me there is no image, and asks me if i want to install a missing driver or use a network boot. at that point i have no way forward
DELL-Vikram M
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February 8th, 2013 14:00
Hi paintitblack756,
I will recommend you to re-install the windows Vista using Dell OEM disk. Below are the steps:
Note: Re installing windows will lead to data (pictures, documents, programs, music) loss. Please perform a data backup prior to this step. Please disconnect any external peripherals (printer, scanner or any USB device) as well.
Note: Your computer will restart several times during installation.
Please reply for any further questions.
paintitblack756
9 Posts
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February 13th, 2013 05:00
sorry to shoot another option down but that also wont work, due to the aforementioned dvd being in some landfill somewhere, the computer was a gift and everything besides the working parts of the computer was thrown out when it was set up for me. there is a recovery partition thats been visible in computer since i got it, it looks like a c: drive when its first opened, with an extremely shortened folder list. i dont know how to use it to restore my computer or if that is even possible, ive never actually modified it , so if i could use it as a restore it would be the same, but ive never used a back up or restore like that and dont know how to start that process. if i cant actually do anything with it
speedstep
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February 13th, 2013 08:00
XPS 420 supports clean reinstall of XP, VISTA, WIN7 or WIN8.
Damaged Drive recovery is not fixable at this point.
A Dell GREEN or Robins EGG Blue XP recovery CD with SP2 or SP3 will work on it. If its Vista Business Then that will also work with Dell Recovery DVD. Windows 7 and Windows 8 OEM System Builder media must be purchased thru Microcenter or Newegg or some other vendor that carries this.
paintitblack756
9 Posts
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February 16th, 2013 04:00
thank you for telling me that. i understand its pretty much a no go now, i just wish i new what that extra partition was for. seems totally useless now. thank you all for your help with this even if i have no real workaround for it, better to know i cant do anything (besides getting a new disk) than not know what i could do