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How do I get an escalation or straight answer from Dell Support?
I purchased a Dell XPS 8500 special edition 3 weeks ago. Last Friday the video card died. I was told that a new card would be overnighted and a technician would install it Tuesday. I have now been sitting in my house for 3 days and every time I call the phone support line some anonymous joker in India feeds me a different line about what's happening. Now they're saying it will happen sometime between now and Monday.
This is unacceptable! In what universe is it OK to make a customer sit in their home waiting for service for week or more?
Does anyone have contact information for Sr. Management at Dell, or a way I can escalate this issue so that I can get the PC I paid a substantial amount of money for up and running again?
shesagordie
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January 17th, 2013 11:00
Moving this thread to the Customer Care Forum.
Bev.
Anonymous
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January 17th, 2013 15:00
Hi Freedomsghost,
Thank you for posting your comments and bringing your concerns to our attention. I am happy to look into this matter on your behalf. Please contact me privately and provide your customer account information.
Name:
Email Address:
Shipping Address:
Phone Number:
Service Tag Number:
Order Number:
Thank you,
Lorna
bernardl
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February 19th, 2013 17:00
duplicate posting