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Dell laptop rejecting my password
I turned my computer on this morning (XPS M1330), it started updating automatically with updates and then would not accept my password. It gives the error message, " the user profile service failed the login." I do not have any software so I can reset the password, as I bought the computer from my brother about 2 years ago. What can I do? It doesn't seem right that the computer did these updates and is now rejecting my password with no solutions on how to change it beyond having the software.any help would be appreciated - thank you!
jecoulom
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June 16th, 2013 09:00
ejn63
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June 16th, 2013 09:00
If the user profile fails to load, the SAM won't load the password. When this happens, there's a very good chance a failing hard drive is at fault.
Power the system up, press F12 a couple of times and boot to the Dell diagnostics. Run the tests, and then boot to the full 32-bit diagnostics and run an extended hard drive test - you will likely find the drive has developed bad sectors where the user profile is stored, in which case you'll need a new, 2.5" 7 or 9.5 mm SATA notebook hard drive.
ejn63
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June 16th, 2013 09:00
Answered here
en.community.dell.com/.../19512388.aspx
ejn63
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June 16th, 2013 11:00
Start pressing F12 immediately after you press the power on button. On some systems, FN-F12 is required.
jecoulom
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June 16th, 2013 11:00
jecoulom
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June 16th, 2013 12:00
Thank you - tried that twice (once with FN F12 and once just F12) immediately after powering on and it doesn't seem to recognize it before getting to the login/password page. Anything else I can try? Thank you!
ejn63
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June 16th, 2013 12:00
Try holding down the D key through the POST process.
jecoulom
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June 16th, 2013 13:00
Just to clarify, I turn on my computer and then immediately hold down the D key until it reacts and not do anything now with the F12 or FN keys? I'm not too computer/tech savvy so just want to make sure i am understanding. Thanks!
ejn63
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June 16th, 2013 13:00
Holding down D should trip you into the diagnostics the same way F12 should.
jecoulom
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June 16th, 2013 15:00
D worked, I ran the one diagnostic test I saw and it produced no issues. It did not give me any other options to run more tests and my password is not working. Anything else I can try? Thank you!
ejn63
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June 16th, 2013 16:00
Unless you can get the password, there's not much you can do but reload WIndows, no.
jecoulom
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June 16th, 2013 17:00
Ok thanks so much for your help- much appreciated!
jecoulom
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July 4th, 2013 10:00
Hi- I ordered the CD to reinstall windows onto my computer. Hoping you can see above thread from several weeks ago but in short: computer is rejecting my password and won't let me reset it. Tried diagnostic test, came up with no issues. I ordered the CD and it's now in my computer but I don't know how to trip it so it reads the CD to start the reinstall process. Please help - thanks in advance!
irishjame
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November 28th, 2013 11:00
Yes it happened to me today. Now what. It won't let me in..
Madowner
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March 3rd, 2016 08:00
This didn't work. It changed it to show colored screws, but then went right back to the screen that doesn't recognize my password. I even tried holding down D and F12 at the same time. It took longer, but then again it went back to that screen. PLEASE tell me there is something else I can do to fix this. I can't work without my laptop and I'm almost completely broke. I can't afford to pay Dell for help, and I'm going to be homeless if I can't fix it now! I'm begging anyone with the answer to please help me!!!