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Inspiron 2330 not working
Hi all, This is my first post. I'm not sure if this is the right place to post this issue but I wanted to try. I just opened my new Inspiron 2330 and went to set it up. I plugged it in to a standard wall outlet. When I hit the power button, there was a short flash on the screen, but no sound. Now, I cannot get it to turn on at all. I have tried multiple outlets and nothing works. There is a small light on the back of the system that lights up green- it doesn't stay on, it clicks on and off- but there is nothing on the screen and no sound. The power button on the side of the monitor doesn't light up at all. I did call Dell directly and an agent told me (after some research) that it could be a faulty motherboard and that he was going to have a technician come to my home with one in 2-3 business days. I appreciate the support from dell but I am very frustrated. I was wondering if maybe anyone here knew of anything. I used a regular wall outlet so I couldn't have fried anything. Thanks in advance for any help or support. Jason
take it easy
119 Posts
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May 11th, 2013 19:00
Hi jasonsk287,
I would suggest you to drain the residual power from the computer:
o Disconnect any external peripherals (flash drives, printers, external hard drives) from the computer
o Then remove power cable
o Press and hold the power button for 20 seconds
o Reconnect the power cable and run your computer
Awaiting your response
jasonsk287
2 Posts
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May 11th, 2013 20:00
Hi take it easy,
I appreciate your suggestion very much. I tried doing this and am still receiving the same result. I hear a clicking sound and there is no response from the computer. Any additional auggestions would be appreciated.
Thank you
Jason
take it easy
119 Posts
0
May 12th, 2013 02:00
May be the issue is caused by a hardware part
Please the DELL agent and he will fixe the issue to you