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toolworker

12 Posts

30660

August 3rd, 2013 10:00

XPS 8700 Hibernation Issues (Windows 7)

I installed Windows 7 Professional on a new XPS 8700 and am trying to get it to hibernate automatically.

First problem (solved):  I could go into hibernation from Shut Down, but when rebooting it would hang unable to find my SSD boot drive.  Going into the BIOS setup showed that it only saw the hard drives, not the SSD.  Unplugging for 10 seconds and replugging, it then saw the SSD and booted OK.

Fix: Plug the SSD into the SATA 0 socket.  Now it reboots from hibernation just fine.

But it still won't hibernate automatically.  Power profile is set to hibernate after 60 minutes, but it doesn't.

Any suggestions?

DELL-Ravi Ch

7 Technologist

 • 

7.1K Posts

August 4th, 2013 23:00

Hi toolworker,

Please reinstall the Video card driver on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the Video card driver from Video section onto the system and install it.

http://dell.to/ZaQuel

Please let me know if this helps.

toolworker

12 Posts

August 5th, 2013 10:00

Hi, Ravi -

Thanks for your reply.

I have further traced this problem to the local network.

To see the cause, I can run the Command Prompt as administrator and run the command

powercfg -requests

This gives the message

[DRIVER] \FileSystem\srvnet
An active remote client has recently sent requests to this machine.

Searching on this message gives a number of possible solutions but so far none of them have worked.  However it does not appear to be a problem with the Dell computer.

In case anyone else is encountering this problem, here is a batch file I am using to monitor what is keeping the machine from sleeping  It should be run as Administrator.

echo off
:fooey
time /t
powercfg -requests | find " "
: Delay 30 seconds
ping 10.1.1.1 -n 1 -w 30000 > nul
goto fooey

DELL-Ravi Ch

7 Technologist

 • 

7.1K Posts

August 7th, 2013 03:00

Hi toolworker,

Thank you for the suggestions provided. However please let me know if you face any other issues with the system.

ak1828

1 Message

April 12th, 2014 06:00

Hello: I too am facing the same problem. I upgraded the video driver and I am still having the same issue. I cannot see the 'Hibernate' option in the Shutdown button on the start menu. I also ran the powercfg -requests as suggested by Ravi. But the output does not resemble what is posted. Any help would be greatly appreciated.

kirkd

5.2K Posts

April 12th, 2014 12:00

You need to go to the Power Options page (right click the menu icon at the bottom left corner and click on Power Options, then click on Choose what the Power Buttons do. Then set the option for hibernate. If you want to hibernate automatically, select your profile on Power Options, then select Advanced Power Options and go to the Sleep settings and set the timeout for hibernate.

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