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6 Posts
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93974
Dell Vostro 230 frozen on boot screen
Hello everybody!
Today when I tried to turn on my PC (a Vostro 230), it frozen at the following screen:
Someone saw that before? What can I do?
Thank you everyone!
DELL-Kalyan S
750 Posts
0
August 15th, 2013 09:00
Hi jacksonspiedade,
Just to confirm – the computer is stuck at the Dell logo screen while the hard drive and optical drive are disconnected?
If that’s the case, the motherboard has to be replaced. Refer the following link to check the computer’s warranty status: http://dell.to/10pMa86
If the computer has active warranty, please send me the service tag and registered owner’s name on the computer in a Private Message. To send me a Private Message, click my User name, and then click Start Conversation.
If the warranty on the computer has expired, you may contact our expired warranty services to purchase/replace the compatible parts. Please refer the following link that has contact details for our Expired Warranty Services: http://dell.to/14FoBtb
jacksonspiedade
6 Posts
0
August 7th, 2013 07:00
Thank you for the reply DELL-Kalyan S!
Here is the link to the image:
http://s14.postimg.org/vxpg566n5/Camera_ZOOM_20130807094023020.jpg
It's stuck before the BIOS post screen... I can't run any diagnostic
DELL-Kalyan S
750 Posts
0
August 7th, 2013 07:00
Hi jacksonspiedade,
Welcome to Dell community!
There appears to be some problem with the picture that you are trying to attach.
May I know if your computer is stuck at the Dell logo screen or the Starting Windows screen?
Have you run hardware diagnostics? Refer the following link for instructions: http://dell.to/YFPMVa
jacksonspiedade
6 Posts
0
August 7th, 2013 07:00
DELL-Kalyan S
750 Posts
0
August 8th, 2013 06:00
Hi jacksonspiedade,
Try tapping the F2 key as soon as you power on the computer and check if you are able to enter the system BIOS.
We can also try switching on the computer after removing residual power:
Do let me know the results.
jacksonspiedade
6 Posts
0
August 8th, 2013 06:00
Hi! Thank you for the help! But that didn't worked... Keep freezing in the same screen...
DELL-Kalyan S
750 Posts
0
August 11th, 2013 07:00
Hi jacksonspiedade,
Let us try reseating the memory modules. Refer the following link for Vostro 230 service manual: http://bit.ly/YZOpTs
Please follow the instructions in the manual to reseat the memory modules. If the issue persists, try switching on the computer with only one memory module. Also try switching on the computer with same memory module in the second memory slot.
Do let me know the results.
jacksonspiedade
6 Posts
0
August 12th, 2013 06:00
I've tried that. I tried to use another memory modules too, without success.
DELL-Kalyan S
750 Posts
0
August 14th, 2013 05:00
Hi jacksonspiedade,
Apologies for the delayed response.
To check if the hard drive or optical drive is causing the issue, we can disconnect them and try switching on the computer.
Follow the instructions in the manual to open the computer cover. Disconnect the power and data cables from the hard drive as well as the optical drive. Switch on the computer and check if it goes beyond the Dell logo screen.
If it does, connect the power and data cables to the optical drive, and then switch on the computer. Similarly try switching on the computer after connecting the power and data cables to the hard drive.
Do let me know the results.
jacksonspiedade
6 Posts
0
August 15th, 2013 08:00
I did that, and the boot keeps freezing on the same point... That can be a motherboard problem?
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
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September 24th, 2015 11:00
Woah! This worked on my VOSTRO-200! Am I looking at a power supply problem? Should it be replaced? I have a similar problem on an LG TV and the recommended solution is to replace about 15 capacitors. I unplugged it and it started working again. Hmmm.... Spooky stuff this electricity.