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October 8th, 2013 07:00

U3014 USB disconnecting

My monitor can not keep up a stable USB connection with a computer.  When I copy a large file to a USB drive connecting to the hub,  it often failed.  I have no problem copying the file to the drive that connects directly to the computer. I also got the annoying alert sound (found new hardware etc) very often. Anyone experienced similar issue?

Community Manager

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54.9K Posts

October 8th, 2013 09:00

f200sa,

Test our USB upstream cable on all of the computer USB ports and post the results of the file transfers.

24 Posts

October 9th, 2013 11:00

I tested it on another USB 3.0 port.  It had same problem.  it disconnectedthe hard drive in a few minutes.  I connected the hard drive directly to the computer with the same cable and same port, and was able to copy files over 100GB. 

I also connected the drive to different USB ports on the built-in hub.  It experienced the same problem. 

Community Manager

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54.9K Posts

October 9th, 2013 13:00

So you tested our U3014 USB upstream cable on two USB 3.0 ports. Now test our U3014 USB upstream cable on every other USB port on the computer. What specific make/model is the USB drive?

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