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Can not connect to my wifi
I just bought a Alienware 14x and I can't connect to any wireless routers. I can connect to my IPhone hotspot but I can't with my regular wifi. I have a brand new router so it's not that and all other device can connect to it except mine. I already tried Uninstalling the driver and installing another one. I need help
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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July 15th, 2013 14:00
Gickerz,
Make and model of your wireless router? What type of security are you using? What channel?
What virus program and firewall is on your computer?
Rick
Gickerz
4 Posts
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July 15th, 2013 15:00
Host Name: GICK
OS Name: Microsoft Windows 8 Single Language
OS Version: 6.2.9200 N/A Build 9200
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Organization:
Original Install Date: 7/10/2013, 10:58:24 PM
System Boot Time: 7/15/2013, 3:00:59 AM
System Manufacturer: Alienware
System Model: Alienware 14
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~1300 Mhz
BIOS Version: Alienware A01, 6/6/2013
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 7,909 MB
Available Physical Memory: 6,223 MB
Virtual Memory: Max Size: 12,517 MB
Virtual Memory: Available: 10,789 MB
Virtual Memory: In Use: 1,728 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\GICK
Hotfix(s): 92 Hotfix(s) Installed.
[01]: KB2712101_Microsoft-Windows-CameraCodec-Package
[02]: KB2727528
[03]: KB2729462
[04]: KB2736693
[05]: KB2737084
[06]: KB2739987
[07]: KB2740443
[08]: KB2740446
[09]: KB2740448
[10]: KB2742614
[11]: KB2742616
[12]: KB2753842
[13]: KB2755855
[14]: KB2756472
[15]: KB2756872
[16]: KB2756923
[17]: KB2757638
[18]: KB2758246
[19]: KB2761094
[20]: KB2761967
[21]: KB2764870
[22]: KB2768703
[23]: KB2769034
[24]: KB2769165
[25]: KB2769299
[26]: KB2770660
[27]: KB2770917
[28]: KB2771431
[29]: KB2771744
[30]: KB2771821
[31]: KB2777166
[32]: KB2777294
[33]: KB2778171
[34]: KB2779768
[35]: KB2780342
[36]: KB2780523
[37]: KB2781197
[38]: KB2782419
[39]: KB2783251
[40]: KB2784160
[41]: KB2785094
[42]: KB2785220
[43]: KB2788350
[44]: KB2789649
[45]: KB2789650
[46]: KB2790655
[47]: KB2790907
[48]: KB2790920
[49]: KB2792009
[50]: KB2794119
[51]: KB2795944
[52]: KB2798162
[53]: KB2800033
[54]: KB2800088
[55]: KB2803676
[56]: KB2803821
[57]: KB2804583
[58]: KB2804584
[59]: KB2805966
[60]: KB2807986
[61]: KB2808679
[62]: KB2808735
[63]: KB2811660
[64]: KB2812822
[65]: KB2812829
[66]: KB2813170
[67]: KB2813430
[68]: KB2815313
[69]: KB2815769
[70]: KB2817183
[71]: KB2818604
[72]: KB2820197
[73]: KB2820330
[74]: KB2823233
[75]: KB2829254
[76]: KB2829361
[77]: KB2830290
[78]: KB2832418
[79]: KB2833510
[80]: KB2833958
[81]: KB2833959
[82]: KB2835361
[83]: KB2835364
[84]: KB2839894
[85]: KB2840632
[86]: KB2840633
[87]: KB2844289
[88]: KB2845187
[89]: KB2845690
[90]: KB2846071
[91]: KB2850851
[92]: KB2857645
Network Card(s): 3 NIC(s) Installed.
[01]: Killer e2200 Gigabit Ethernet Controller (NDIS 6.30)
Connection Name: Ethernet
Status: Media disconnected
[02]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[03]: Killer Wireless-N 1202 (2.4GHz and 5GHz)
Connection Name: Wi-Fi
Status: Media disconnected
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: Yes
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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July 15th, 2013 15:00
Gickerz,
Try using these Recommended Wireless Router Settings I use channel 11. I have not had a wireless device that would not connect. There are many clues in the recommended settings.
On the problem computer, Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.
Rick
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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July 15th, 2013 15:00
Gickerz,
Check Nortons firewall.
Try reading...
How to repair a connection
Start, all programs, accessories, right click on command prompt, left click run as administrator. Type
netsh winsock reset catalog
This will reset the winsock catalog
and Places to look to see if your Connection is enabled
Rick
Gickerz
4 Posts
0
July 15th, 2013 15:00
It's a Arris Touchstone DG950. Security: WPA2-PSK and I'm using Norton
Gickerz
4 Posts
0
July 15th, 2013 16:00
I tried everything Except check my firewall, what am I looking for on the firewall?
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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July 15th, 2013 16:00
Gickerz,
I did not see an ip address or if DHCP was enabled. Clcik on start, control panel, network and sharing center. Take a screenshot and save it to paint, then upload the image here.
You're not using Mac address filtering in your wireless router, correct?
You did setup your wireless router, correct?
Did you try WPA-PSK(TKIP) Security(Personal)?
You can try reading...
https://support.norton.com/sp/en/us/home/current/solutions/v6012673_NIS_Retail_2013_en_us
Rick