Cannot download any drivers from dell

I have been trying to download updates for Inspiron M5010 and am very frustrated!  When I click download, and it says it is waiting for downloads.dell.com but nothing happens.  Eventually I receive a message saying the server could not connect.  I have cleared cache, tried on Firefox, chrome, and explorer.

This computer's hard drive was wiped, but not with system recovery tool.  (ugh)  System recovery partition still exists, but I can't access it.  Service tag in bios is correct.  I have the disk with original software/drivers.  Have reinstalled everything from there.

Any suggestions?  Please!