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15 Posts
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2297233
Venue 11 Pro dock HDMI to DVI problem
I recently just got the tablet dock hooked up to the dock and an external monitor through HDMI on the dock and HDMI-to-DVI converter to the monitor. The resolution on the display setting in Windows shows the correct resolution. However, on the actual monitor, there's about an inch of unused screen real estate and a purple vertical line where the screen stop working. I've tried on two different monitor with different default resolution (1680x1050 & 1920x1200) and both have the same problem. Does anyone know why this is happening and how I can fix it? Using the Dell's 40-pin to HDMI to DVI works fine. So, it seems like there's something wrong with the dock itself.
DELL-Brian B
828 Posts
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April 23rd, 2014 14:00
Do you have any additional details on the rep you spoke to? I'd like to chase that one down if possible. That absolutely isn't the case. I'm working on a dock video how to thread to get all of this in one place. I'll try to get posted in the next day or two. In that thread, we can collect information on what still isn't working with A01 docks so that we can get the issues fixed ASAP. Feel free to send me a PM if you have any more details on your "technician" - sorry about the poor experience.
HendricksonNZ
53 Posts
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April 24th, 2014 03:00
I can't get any sound from the dock hdmi, have to use the 3.5mm jack for that. But if I use the mini hdmi I get 5.1
karoyal
17 Posts
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April 24th, 2014 08:00
Just to update you all I got fed up waiting for Dell to fix these issues so bought two new Dell E2014T monitors at £113 each direct from Dell.
One connected natively with DP, the other with HDMI all is working perfectly. Have the tablet screen as a third screen for Lync client.
Now i just need to work out how to get touch working on both monitors (only seems to work on the primary)
Lanurd
109 Posts
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April 24th, 2014 08:00
Who ever said "Money can't buy happiness". Love your setup!!!!
HendricksonNZ
53 Posts
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April 24th, 2014 15:00
Nice set up. Seems to work better with Dell monitors which is a pain. I didn't spend lots of $$$ on this Asus just to have to sell it. I'm going to have to wait for A03
Doctor Who fan I see.....
karoyal
17 Posts
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April 25th, 2014 03:00
lukemcurley
47 Posts
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April 29th, 2014 08:00
We got the Dock A01 and tried to connect DisplayPort to VGA with an active adapter and it did not work.
Dell, what exactly did you fix with this product recall?
bokboxer
8 Posts
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April 29th, 2014 10:00
My problem is exactly the same. DELL-Brian B (on this forum) is investigating and I'm sure would like to hear about your exact configuration so as to get a handle on what is going wrong in our circumstances.
DELL-Brian B
828 Posts
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April 30th, 2014 13:00
Can you please review this thread and then reply there is the problem still exists? Trying to get all of this into one place.
http://en.community.dell.com/support-forums/mobile-devices/f/4586/t/19580384.aspx
DTaylor1969
33 Posts
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May 6th, 2014 16:00
Received the A01 version (thanks Brian) and I am still having the same issue- nothing detected using the DP with an active adapter to VGA, for projection. HDMI to HDMI for a monitor works great.
Dell rep offered to refund the dock purchase. However, I purchased the tablet (7130) to use for classroom instruction- I need the extra ports (USB and dual video outs) of the dock to be able to do that. So I'm waiting to see if they'll refund the tablet also (org. purchase is out of the 30 days, but the tablet replacement isn't). If not then I'm just going to have to keep the dock and use the mini-hdmi port on the tablet itself instead of the DP on the dock for the projector.
robelcombe
6 Posts
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May 22nd, 2014 13:00
robelcombe
6 Posts
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May 22nd, 2014 13:00
catchtheball
1 Message
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May 28th, 2014 09:00
I am having a problem using a display port to DVI adaptor. The venue will not recognize the monitor. Here is my info.
1. Venue 11Pro 7130/7139
2. http://www.cdwg.com/shop/products/StarTech.com-DisplayPort-to-DVI-Video-Adapter-Converter-DisplayPort-adapt/1995678.aspx?cm_sp=Product-_-Session&ProgramIdentifier=3&RecommendedForEDC=2160885&RecoType=RP
StarTech.com DP2DV12 displayPort to DVI Video Adaptor Converter.
3. Dell P1913
4. Have tried 1440x900 on the monitor and both 1440x900 and 1920x1080 on the Venue.
Douglas Ng
1 Message
0
July 9th, 2014 23:00
karmicscorpio
24 Posts
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July 17th, 2014 12:00