Unsolved
This post is more than 5 years old
1 Message
1
249976
Dead Dell Venue 8 Pro after a week and 1/2. No response at all
Just a no power look situation. Screen is completely black, held down power key for 10 seconds several times and does not respond. Have it plugged in wall. Can't get on with my service tag.
Did the windows update about a week ago. Went ok
What should I do?
culp74
2 Posts
0
December 29th, 2013 08:00
where did you send it? mine also was damaged and i can't find anyone in CS that knows where to send.
Sianthos
6 Posts
0
December 29th, 2013 09:00
Bad windows update. It should power on eventually and when it does. Do a windows refresh and re update but only the important updates it auto selects nothing else. Then go to the my dell app and click on drivers and support and install the Intel platform driver update that was released on 12/2/13
Sianthos
6 Posts
0
December 29th, 2013 09:00
It usually depends on the damage but broken screens cost 280 and if they can't repair it they'll send you a new one instead
culp74
2 Posts
0
December 29th, 2013 09:00
Crazy, I only paid 200.00 for it. Thanks for the info.
Sianthos
6 Posts
0
December 29th, 2013 09:00
Call dell by this number 1 800 289 3355. Its their support line. Call them and give em your service tag and request a repair. Do you have warranty because the repair cost is 280 out of pocket if you don't.
Marglukasik
1 Message
0
February 18th, 2014 11:00
Hello TW99. I joined the forum just to say thank you! I just purchased the Dell Venue 8 pro and after a few days my screen went black. I used your instructions and did just as you said. All is well! Thank you for sharing your expertise with others! I hope this post will give relief and confidence to otherwise shattered Dell Venue 8 purchasers that everything will be okay.
cspenceb7
1 Message
0
April 10th, 2014 17:00
The volume down and power button and patience finally worked.
Mine had crashed after downloading a huge picture collection. Just up and died.
Thanks
melloicious
1 Message
0
September 17th, 2014 19:00
Thanks for the tip on down+power. Worked to boot screen, updated bios. All good now