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XPS 15 9530 - Noise problem?
Hi all,
I just got my new XPS 15, amazing laptop but there's 1 big problem,
A high-pitched scratching/screeching noise is produced from the power button area ONLY when the power is plugged in and the battery is fully charged.
I've seen other forums and others have exactly the same problem, Any ideas?
I found this example http://z.mk/e6vq , the power is plugged into the laptop at 6 seconds.
Thanks
Dnimyranib
39 Posts
0
March 21st, 2014 04:00
Hello Guys,
Weeks ago, every time The Dell FACEBOOK PAGE post a message even if it has nothing to see with our problems with the XPS 15, i always comment letting them know about this issue that is affecting The XPS 15, and tell them that we can not accept it like this.
Well, and they talk to me, telling me this what i have to do :
---------------------------------------------------------------------------------------------------------------------------------------------
Dell Hi Hěrolď Čelěstín,
I would suggest you to update the BIOS on the computer to fix the issue. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section onto the system and install it.
http://dell.to/18r60nI
Also, I would suggest that you run the diagnostics on the computer by following the steps mentioned in the video below and check if there is any issue with the hardware on your system.
http://dell.to/164l6g4
In addition, Kindly share the system Service Tag in a Private Message so that I can check what best can be done to resolve your concern. I apologize for any inconvenience caused to you. You may reach us at
https://www.facebook.com/messages/DellHomeUS
- Ravi BC
Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98
bekos
17 Posts
0
March 22nd, 2014 20:00
Wow! This is bad. The Dell FB representative did not even know about the problem. If he knew he would also knew that this problem can not be fixed with a BIOS update. Which means... that Dell is not planning to seriously deal with the problem any soon. Well done Dell!
Godwindellxps15
5 Posts
0
March 24th, 2014 12:00
Hello, I wanted to know how much this helped. Did the noise come back again or this really a good fix?
Godwindellxps15
5 Posts
0
March 25th, 2014 08:00
Not that I want to disappoint you, but your machine on the way is as faulty as it could be since the machine first came out. As you can see, Dell never gave a solution and customers keep receiving machines with coil whine till this day.
As to 'Dell Engineering Team' on Twitter, I don't really have hope on them to make a change.
'We are aware about this and are working on it. - We will get back to you with an update as soon as it is available' is just exactly the same as what Dell keeps saying from months ago. It's not like only till this day do they realize that there's a problem.
[/quote]
Did you get the unit yet? And if so have you checked to see if it has the coil wine problem too?
Doctor11
8 Posts
0
March 25th, 2014 09:00
Sorry, wrong post.
Dnimyranib
39 Posts
0
March 25th, 2014 10:00
Hello Guys,
My order was set to delivered to me on March 24th, but on March 20th i received an email saying that they send the order to me, and i go to their website, order is being sent to UPS, until today i do not have yet my Laptop from UPS, still waiting
Like i said, once i get it, I will make for you an UNBOXING VIDEO, and Another USING IT to see how it acts, but we need to be together guys, complaining all around the internet in order to Dell take some serious measure to fix this issue.
We have to make VIDEOS, upload them in YOUTUBE, and share them across all the Social Networks and Website, otherwise Guys, Dell will never fix this issue, they prefer to keep selling BAD LAPTOP with NOISE to make money.
In their website, my order still in the road to get to me, but i ain't get it yet,
Dnimyranib
39 Posts
0
March 25th, 2014 11:00
GUYS, I DON'T THINK THIS ONE HAS NOISE ISSUE, GOD DAMN COIL WHINE, AFTER A REFUND I THINK WE CAN TARGET THIS ONE, WHAT DO YOU THINK GUYS ! I SEE SOME GOOD SPECS, WELL ONLY DIFFERENCE IS THAT RESOLUTION IS NOT QHD+ but Full HD
what do you think : http://www.razerzone.com/ca-en/store/razer-blade-pro
bekos
17 Posts
0
March 25th, 2014 14:00
I would suggest you to go with the 14inch one. Similar hardware with the 17inch and better hardware than dell XPS 15 (excluding the 8GB ram which might be upgradable). AND it has the same resolution with the Dell XPS 15. Dell 15 might have a little better battery though BUT if you are an AC adapter user keep in mind that the "Optimize for Always on AC adapter" option in Dell XPS15 BIOS most likely doesn't actually work.
noodle8or
20 Posts
1
March 27th, 2014 07:00
Also, would like to query the state on people's produced Heat with this laptop?
when I received my laptop I had the Coil Whine as described, but also very poor Graphical performance
I did open up my unit to find to much paste applied.
Please see links below:-
http://twitter.com/Noodle8or/status/445805539889782784/photo/1
http://twitter.com/Noodle8or/status/445805575663009792/photo/1
my system, the amount of thermal paste applied From factory!!
I have put in artic silver 5. I haven't had a chance to fully test it yet.
original Thread:-
http://en.community.dell.com/support-forums/laptop/f/3519/t/19563330.aspx
Dnimyranib
39 Posts
1
March 27th, 2014 09:00
Godwindellxps15
5 Posts
2
March 27th, 2014 09:00
Terry B, could you please provide us with an update regarding the coil whine. How long do we have to wait? What if a fix comes after our warranty expires? Please try and fix the coil whine issue. Because of this issue I am basically unable to use this laptop for my intended purpose as the noise is distracting to people I work with. For those of us that have this issue, what do we do? Do we just wait or pursue a fix from technical support or a replacement unit? I really don't want a refund as there's no other laptop like this out there; but Dell please keep us informed at the very least.
bekos
17 Posts
0
March 27th, 2014 10:00
Dude, you just have to live with it. Dell is not going to fix this issue. Keep asking for replacements until you get a unit that is not very loud. I called Dell Australia's Pro support the other day. They guy had NO IDEA about the coil whine. But he also had NO IDEA about the GPU throttling (which is another issue of this laptop). I also asked Dell on twitter and facebook and they pretend like they have never heard of those problems. So, Dell IS NOT GOING TO FIX THE ISSUE. They are just messing with us. Like the Dell representative on this forum, Terry B, who is trolling us by telling that he will look into it. He could just freaking call the xps 15 engineering team and ask the guys: "Hello guys what is going on with the coil whine of dell xps 15?". We are all mentally capable to figure out that the above would take 30 minutes maximum. But Terry B is still "investigating" the problem several weeks now. So, get over it, he is trolling us, and Dell is not planning to fix the issues. Too bad we gave so much money and as a return we are getting trolled! :D
noodle8or
20 Posts
1
March 27th, 2014 10:00
Elder Gen XPS 15 (l521x hard case)
Sorry to Piggy Back on this thread some more.
but if anyone has been looking for a nice Plastic Hard shell, send a Product Request to Ipearl Mcover :-
http://ipearl-inc.com/request.html
Captain_Colossu
21 Posts
0
March 27th, 2014 19:00
Hi all,
New BIOS update is out: A03. I will install this as soon as I'm home from work.
I'm sure we're all very keen to hear from anyone here if A03 helps.
CC
Captain_Colossu
21 Posts
0
March 27th, 2014 19:00
The page here:
notes the following fixes & enhancements:
Fixes
- Modify Batman feature - battery charging threshold feature.
- Update the F9 hotkey function for some multilateral input method.
Enhancements
- Improved System BIOS stability.
- Support Realtek USB-to-LAN dongle(REL8153-VB) PXE boot.
No mention of coil whines but we can still hope.