UP3214Q - issues with #1, #2 (replacement) and #3 (replacement)

Our displays team is not customer facing. They are internal only engineers. You need to continue going through the normal support channels and request a new (not used) monitor exchange until you get one that meets your approval.

Thank you.

Our displays team is not customer facing. They are internal only engineers. You need to continue going through the normal support channels and request a new (not used) monitor exchange until you get one that meets your approval.

Updated.

That appears to be a dark dot pixel defect. Our policy states that you would need 6 or more to justify a replacement.

Photos 1 and 2 clearly show a red "dot" which would constitute a stuck sub-pixel (R of RGB) - not a "dark dot pixel." Either way, it's unacceptable.

At this point I plan to return the display for a refund via the Executive Customer Support Team.

That appears to be a dark dot pixel defect. Our policy states that you would need 6 or more to justify a replacement.

Post a picture of an all white background.

Post a picture of an all white background.

The first two pictures are on an all white background with the display set to "Standard" mode - brightness of 25, contrast 50.

Wow. They look grey to me.

Wow. They look grey to me.

The first two are on a white background. Neither "Dead Pixel Buddy" or the UP3214Q built-in test patterns offer a gray background as an option. :emotion-5:

Quick update for those following this thread. Bert Park, Vice President and General Manager of Global Displays and Client Peripherals, and the Dell Executive Customer Support Team both reached out to me early this week. I'm glad to see that there's some movement on these issues.

There is some confusion here concerning what constitutes a Bright Dot sub-pixel defect.

(1) The windows desktop must be all black
(2) If you see a stuck red, green, or blue sub-pixel on the all black windows desktop, it is a Bright Dot sub-pixel defect
(3) If you do not see a stuck red, green, or blue sub-pixel on the all black windows desktop, than what you have is a Dark Dot sub-pixel defect

One or more Bright Dot sub-pixel defect justifies a monitor exchange.

Six or more Dark Dot sub-pixel defect justifies a replacement monitor.

For our notes, I need you to send the following data to me via a private message (click my username, then click "Send a Private Message").... Monitor 1 service tag number, serial PPID number, dispatch number Monitor 2 service tag number, serial PPID number, dispatch number Monitor 3 service tag number, serial PPID number

I've already taken care of this issue through corporate - I'll be returning the display for a full refund. Do you still need this information?

There is some confusion here concerning what constitutes a Bright Dot sub-pixel defect. (1) The windows desktop must be all black (2) If you see a stuck red, green, or blue sub-pixel on the all black windows desktop, it is a Bright Dot sub-pixel defect (3) If you do not see a stuck red, green, or blue sub-pixel on the all black windows desktop, than what you have is a Dark Dot sub-pixel defect One or more Bright Dot sub-pixel defect justifies a monitor exchange. Six or more Dark Dot sub-pixel defect justifies a replacement monitor.

I'm well aware of Dell's pixel policy and there's no confusion, on this end, as to what constitutes a dead or bright pixel. The pictures I've provided speak for themselves and were enough for Dell corporate. Per my above comment I'll be returning the display for a full refund.

Thank you for your assistance through this process DELL-Chris M.

Sure. We can try to capture them.