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next_milenium

74 Posts

46412

January 10th, 2014 11:00

Dell Venue 11 Pro Storage Error in the log files

I have 7130 i5 model.

So I see bunch of this "Warning" messages in my log file viewed from event viewer.

"Warning 1/9/2014 6:14:20 AM iaStorA 129 None Reset to device, \Device\RaidPort0, was issued."

I feel this is contributing to the rapid battery drain during connected standby AND the occasional 1-2 second freezing/stutter.

Can Dell engineer let us know why we are getting this error and how to fix it?

josemh

9 Posts

January 14th, 2014 07:00

I also believe this is either the cause or a symptom of the occasional freezing we are seeing.  

My 7130 with the Intel Core i5 4210Y processor is seeing freezes anywhere between every 5 to 20 minutes.  My freezes can last anywhere from 10 to 60 seconds.  They are always preceded by the RaidPort0 reset warning and usually followed by a smattering of errors and warnings.

It looks like the SSD is freezing and any other service that tries to read or write to it is throwing errors and warnings.

I am currently on the phone with Dell support for this issue.  The tech is re-installing drivers and running diagnostics.  He has already asked if there are any files I need as he may perform a full reset.  Good thing I backed up yesterday before performing the reset myself.  I will post the results to the call here.

next_milenium

74 Posts

January 14th, 2014 11:00

Dell support was COMPLETELY USELESS!!!  The factory reset did not fix the issue.  After several calls back to the tablet support department, the only thing they could offer is to send it in for repairs!  Who knows how long that would take!  I have over $1,000 invested in this thing after stylus and keyboards and they cannot offer anything better on a defective device???

This has to be software issue so I'm not sure why Dell can't fix it. The support people usually operate off of a script and can't help us when it comes to something like this. They should have elevated your issue to 2nd or 3rd level support.

josemh

9 Posts

January 14th, 2014 11:00

Dell support was COMPLETELY USELESS!!!  The factory reset did not fix the issue.  After several calls back to the tablet support department, the only thing they could offer is to send it in for repairs!  Who knows how long that would take!  I have over $1,000 invested in this thing after stylus and keyboards and they cannot offer anything better on a defective device???

josemh

9 Posts

January 14th, 2014 12:00

This has to be software issue so I'm not sure why Dell can't fix it. The support people usually operate off of a script and can't help us when it comes to something like this. They should have elevated your issue to 2nd or 3rd level support.
The last tech support person I spoke with was completely incompetent. She was obviously working off a script and it appears she could not think enough to go off script.  The only options she would give me was return to Amazon or send in for repair.  Unfortunately, Amazon is out of stock, so that only leaves one option.  I eventually asked for a supervisor and did not get any response for nearly a minute!  Not even an acknowledgement.  I had to hang up because she would not respond after that.
I called back and this time I spoke to someone who was willing to work with me. He offered the same thing, send it in for an repair. I asked how long that would take and he said the return box would take 2-3 days, the repair is 5-7 days, and the return shipping another 2-3 days.  I told him that was not acceptable on a 3-week old device. After putting me on hold, he came back with approval from his manager to do a product exchange.
I have heard of others having a better experience after their initial tablet was replaced.  I'm thinking that Amazon received the very first ones off the line and there were some issues with these.

next_milenium

74 Posts

January 14th, 2014 12:00

[quote user="next_milenium"]

This has to be software issue so I'm not sure why Dell can't fix it. The support people usually operate off of a script and can't help us when it comes to something like this. They should have elevated your issue to 2nd or 3rd level support.
The last tech support person I spoke with was completely incompetent. She was obviously working off a script and it appears she could not think enough to go off script.  The only options she would give me was return to Amazon or send in for repair.  Unfortunately, Amazon is out of stock, so that only leaves one option.  I eventually asked for a supervisor and did not get any response for nearly a minute!  Not even an acknowledgement.  I had to hang up because she would not respond after that.
I called back and this time I spoke to someone who was willing to work with me. He offered the same thing, send it in for an repair. I asked how long that would take and he said the return box would take 2-3 days, the repair is 5-7 days, and the return shipping another 2-3 days.  I told him that was not acceptable on a 3-week old device. After putting me on hold, he came back with approval from his manager to do a product exchange.
I have heard of others having a better experience after their initial tablet was replaced.  I'm thinking that Amazon received the very first ones off the line and there were some issues with these.

[/quote]

I think most of the issues we face are software related and the fact Dell's update program can't tell the user which drivers need to be updated adds to the problem. 

It's amazing how the user has to go down the list of drivers and manually determine which drivers need to be installed. That should be done automatically by the Dell update software.

Not having the correct drivers is probably the main issue with these tablets. Once I updated all the drivers, the problem is much less (even though I still get occasional short freezes).

My tablet was replaced by Amazon and the new one is no different than the old one. Same exact issues. I did all of the "fixes" that are supposed to help and that's how I got mine to be fairly stable (other than the abnormally high battery drain during connected standby).

I hope you get your problem resolved soon.

josemh

9 Posts

January 14th, 2014 13:00

I had similar hang issues.  looked in the event viewer and found a system event 129 coming from iaStorA noting that a reset was sent to the hard drive.  Did a Google search and found that this is related to Intel Rapid Storage Driver.  You need to disable Link Power Management.  Got to the desktop hit the ^ in the toolbar to see active application.  Click the one that looks like the hard disk and has a bubble help stating it is Intel Rapid Storage.  Right click and open the application.  Click on the Performance icon and click the disable link.  Reboot. 


No more intermittent hang problems.
I am trying that right now.  I will report back to see if that fixes my issue.  
My tablet was replaced by Amazon and the new one is no different than the old one. Same exact issues. I did all of the "fixes" that are supposed to help and that's how I got mine to be fairly stable (other than the abnormally high battery drain during connected standby).
 
I also did all the fixes I saw in this and the tablet PC review forum.  My freezing issues were so bad that I could not use the tablet at all.  That is why I suspect that it could be hardware related.  I would be great if instructions and links for all the fixes could be compiled into one place.  Right now, one has to hunt across several threads that are several pages each to find what has worked and what has not.  I think when I get the new tablet, I may document my changes in a new post on tablet PC review.
 
For now, I already ordered a replacement from Dell, so we'll see how that goes.

webraider69

1 Message

January 14th, 2014 13:00

I had similar hang issues.  looked in the event viewer and found a system event 129 coming from iaStorA noting that a reset was sent to the hard drive.  Did a Google search and found that this is related to Intel Rapid Storage Driver.  You need to disable Link Power Management.  Got to the desktop hit the ^ in the toolbar to see active application.  Click the one that looks like the hard disk and has a bubble help stating it is Intel Rapid Storage.  Right click and open the application.  Click on the Performance icon and click the disable link.  Reboot. 


No more intermittent hang problems.

next_milenium

74 Posts

January 14th, 2014 13:00

I had similar hang issues.  looked in the event viewer and found a system event 129 coming from iaStorA noting that a reset was sent to the hard drive.  Did a Google search and found that this is related to Intel Rapid Storage Driver.  You need to disable Link Power Management.  Got to the desktop hit the ^ in the toolbar to see active application.  Click the one that looks like the hard disk and has a bubble help stating it is Intel Rapid Storage.  Right click and open the application.  Click on the Performance icon and click the disable link.  Reboot. 


No more intermittent hang problems.

Well, I made the changes and noticed back of my tablet stayed warm. Checked sleepstudy and found high battery drain so I had to revert.

DELL-Brian B

828 Posts

January 22nd, 2014 17:00

Can you please do me a favor and check your hard drive usage in system performance (Task manager)?    Can you also let me know whether you have Sandisk or Liteon drives?

I might have something to try on these.

next_milenium

74 Posts

January 22nd, 2014 22:00

Can you please do me a favor and check your hard drive usage in system performance (Task manager)?    Can you also let me know whether you have Sandisk or Liteon drives?

I might have something to try on these.

I have SanDisk. With only task manager open, the disk usage fluctuates between 0 and 6%.

pcjensen

4 Posts

March 16th, 2014 14:00

Brian,


I am having the same issues after 3-4 weeks of everything working fine.  I have a SanDisk 256GB and when things lock up the Resource Monitor shows Disk maxed out at 100%.

kgayson

1 Message

May 12th, 2014 10:00

I am also having similar problems with the SanDisk 256 drive. The system was working fine for 2-3 weeks, but now it is hanging with the hard drive usage pegging @ 100%. To get it to work, I have to shutdown, wait 10 minutes, then power it up again.

PowerMacVT

8 Posts

May 16th, 2014 10:00

I have had the same issues with the system hanging.  After an exhaustive conversation with Dell "support" they issued a tag to have me return it to their depot.  Then I found this thread and the suggestion to turn off the Link Power Management.  That completely solved the issue.  Now do I still send it back, or hope that intel or dell will release a fix for this?


FYI, I have the Sandisk 128 GB drive, i5, 4 GB ram, Venue 11 Pro.

Thanks for this great thread.

Rick

PowerMacVT

8 Posts

May 16th, 2014 10:00

Here's a quick follow up.. Rather than simply turning off the setting, I chose to uninstall the Intel Rapid Storage application altogether.   This has seemed to resolved the issue.  I've not run on battery or away from my desk yet so I guess I've yet to see if this is a usable solution overall, but at least I can use my tablet for more than 45 seconds at a time. 

Cheers,

Rick

mkdr

123 Posts

August 8th, 2017 08:00

I got a Venue 11 Pro 7140 last week, and have freezes when waking from sleep and random bluescreens under Windows 10. Logs are full of all different kind of disk errors, even really bad ones like I/O, E/A, sector re-read, device not installed, raid0 errors, disk this, disk that.

Dell is disgusting. They dont care about the products they make, I have no knowledge to this day of a single product from them working 100% correctly under Windows 10.

My understanding is, they cant fix it, it is either a design mistake (board not compatible with the SSD or the other way around), meaning, the SSD is going sleep, and puuf, Windows cant access it anymore, cant wake it up, freezes or goes bluescreen. This also causes sector damage / file system damage over time.

The problem goes away, like some suggested, when you disable the LPM in the Intel tool... but if you do this, the tablet stays warm/hot in sleep and drains with about 2400mWh, killing the battery in a few hours of sleep.

I would actually know if this is a problem with just the Sandisk SSDs or with every one.

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