This post is more than 5 years old
9 Posts
0
67518
DELL INSPIRON 15R 5537 WONT CONNECT TO THE INTERNET
Hi, could anyone be having a solution as to why dell 15r 5537 wont connect to the internet. Its running on windows 7. thank you for your assistance
dellmoshi
9 Posts
0
January 24th, 2014 16:00
Thanks Rockstar rick, thats the infomation you needed, I havent installed any antivirus yet
Host Name:
OS Name: Microsoft Windows 7 Ultimate
OS Version: 6.1.7600 N/A Build 7600
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner:
Registered Organization:
Product ID:
Original Install Date: 1/24/2014, 1:24:11 AM
System Boot Time: 1/25/2014, 4:12:57 AM
System Manufacturer: Dell Inc.
System Model: Inspiron 5537
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 69 Stepping 1 GenuineIntel ~792 Mhz
BIOS Version: Dell Inc. A06, 9/27/2013
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume3
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone:
Total Physical Memory: 8,080 MB
Available Physical Memory: 7,135 MB
Virtual Memory: Max Size: 16,159 MB
Virtual Memory: Available: 15,098 MB
Virtual Memory: In Use: 1,061 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server:
Hotfix(s): N/A
Network Card(s): 2 NIC(s) Installed.
[01]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[02]: Realtek PCIe FE Family Controller
Connection Name: Local Area Connection
Status: Media disconnected
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
0
January 24th, 2014 12:00
dellmoshi,
Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.
What virus program and firewall is installed?
Rick
PudgyOne
9 Legend
9 Legend
•
30.3K Posts
1
January 25th, 2014 04:00
dellmoshi,
Did you install the drivers in the correct order? How to Download and Install Drivers in the Correct Order
Download and install in this exact order...
Intel Chipset Driver
Intel Management Engine Interface Driver
Intel USB 3.0 eXtensible Host Controller Driver
Realtek RTS5179 Card Reader Driver
Then download and install
Realtek LAN RTL8106E Ethernet Controller Driver
Go to Dell Warranty Status enter your service tag, then click on original configuration. Look and see what wireless adapter is installed. Then go to Drivers & Downloads enter your service tag, slect your operating system, under Network, download and install your wireless adapter drivers.
Then download and install Dell QuickSet Application
Places to look to see if your Connection is enabled
Rick
dellmoshi
9 Posts
0
January 25th, 2014 04:00
Hi am using cable to try connect my dell 15r 5537 but it wont connect. I havent installed any antivirus yet. below is the system infomation
Host Name:
OS Name: Microsoft Windows 7 Ultimate
OS Version: 6.1.7600 N/A Build 7600
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner:
Registered Organization:
Product ID:
Original Install Date: 1/24/2014, 1:24:11 AM
System Boot Time: 1/25/2014, 4:12:57 AM
System Manufacturer: Dell Inc.
System Model: Inspiron 5537
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 69 Stepping 1 GenuineIntel ~792 Mhz
BIOS Version: Dell Inc. A06, 9/27/2013
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume3
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone:
Total Physical Memory: 8,080 MB
Available Physical Memory: 7,135 MB
Virtual Memory: Max Size: 16,159 MB
Virtual Memory: Available: 15,098 MB
Virtual Memory: In Use: 1,061 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server:
Hotfix(s): N/A
Network Card(s): 2 NIC(s) Installed.
[01]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
[02]: Realtek PCIe FE Family Controller
Connection Name: Local Area Connection
Status: Media disconnected